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Jul 12, 2016 5:48 PM in response to Ahmed Yousssefby Ahmed Yousssef,How i make it please I need answer
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Jul 12, 2016 5:53 PM in response to Ahmed Yousssefby ChrisJ4203,Error -1 is usually a hardware error. Take a look at this support document for hardware error explanations and try the steps there, but you will probably need to make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service Provider to have the device looked at.Get help with iOS update and restore errors - Apple Support
Also, this is a user to user support forum, not Apple. It is not a live chat either. You have to type your question and wait for a response. Generally a lot more than 1 minute.