Q: Mail won't sign me in
My mac book pro was stolen, and since replacing it, I've been trying to add my gmail account to 'mail'. The only account existing in mail is a iCloud account. When I try to add my gmail account it says it already exists. Could that be because it could be signed in on my stolen mac? Please help
Posted on Jul 12, 2016 7:57 PM
Try Mail/Preferences/Accounts /Account Information. Select an account, then go to Outgoing Mail Server (SMTP). From the drop down menu select Edit SMPT server list. See if the account is listed there. If so, delete the SMTP server for the account. Try to add the Mail account again.
You can also check System Preferences/Internet Accounts to see if the account is there.
Having the account installed on the computer that was stolen doesn't affect the new computer.
Posted on Jul 13, 2016 8:26 PM