My MacBook will no longer convert movies

Question

Level 1

8 points

My MacBook will no longer convert movies

I Have a 15" MacBook Pro late 2008 and it will not covert any movie files correctly. It will either say file not found or it will try and convert and the video is glitchy with the audio way off. I ran a diagnostics test and the only problem the computer found was a battery sensor. I have used multiple apps to convert and all with the same results and the same with different videos. Please help!! I have the latest software downloaded El Capitan

OBS MacBook Pro (15-inch Late 2008), OS X El Capitan (10.11.5)

Posted on Jul 12, 2016 7:10 PM

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Answer 1

Top-ranking reply

Purgy33 Author

Level 1

8 points

Jul 13, 2016 3:51 PM in response to lllaass

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-13 16:54:15

Download EtreCheck from https://etrecheck.com

Runtime 4:44

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information:ⓘ

MacBook Pro (15-inch, Late 2008)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM - Insufficient RAM! Upgradeable - [Instructions]

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 0/DIMM1

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 7

Video Information:ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

NVIDIA GeForce 9600M GT - VRAM: 256 MB

Color LCD 1440 x 900

System Software:ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 days

Disk Information:ⓘ

Hitachi HTS543225L9SA02 disk0 : (250.06 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Cory Purgason hd (disk1) / [Startup]: 248.83 GB (10.75 GB free) (Low!)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 249.20 GB Online

HL-DT-ST DVDRW GS21N ()

USB Information:ⓘ

Apple Inc. Built-in iSight

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/MacX Video Converter Pro.app

[not loaded] com.macxdvd.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2016-06-24) [Support]

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] com.zeobit.kext.AVKauth (2.0.1 - SDK 10.6 - 2012-02-09) [Support]

[not loaded] com.zeobit.kext.Firewall (2.0.1 - SDK 10.6 - 2012-02-09) [Support]

/System/Library/Extensions

[not loaded] com.eltima.ElmediaPlayer.kext (1.58 - SDK 10.4 - 2016-07-09) [Support]

System Launch Agents:ⓘ

[failed] com.apple.speech.speechsynthesisd.plist

[not loaded] 9 Apple tasks

[loaded] 151 Apple tasks

[running] 58 Apple tasks

[killed] 19 Apple tasks

19 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[failed] com.apple.speech.speechsynthesisd.plist

[not loaded] 45 Apple tasks

[loaded] 146 Apple tasks

[running] 80 Apple tasks

[killed] 18 Apple tasks

18 processes killed due to insufficient RAM

Launch Agents:ⓘ

[loaded] com.coupons.coupond.plist (2014-02-19) [Support]

[running] com.flipvideo.FlipShare.AutoRun.plist (2009-11-19) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]

[running] com.eltima.ElmediaPlayer.daemon.plist (2013-03-22) [Support]

[running] com.zeobit.MacKeeper.AntiVirus.plist (2012-04-30) [Support]

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2012-04-30) [Support]

User Launch Agents:ⓘ

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[running] com.zeobit.MacKeeper.Helper.plist (2012-04-30) [Support]

User Login Items:ⓘ

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Magic Media Marker Application (/Applications/Magic Media Marker.app)

Wondershare Helper Compact Application (~/Library/Application Support/Helper/Wondershare Helper Compact.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

Other Apps:ⓘ

[running] com.Funk-iSoft.Magic-Media-Marker.73312

[loaded] com.Wondershare.Video-Converter-Ultimate.79712

[running] com.etresoft.EtreCheck.122272

[running] com.geranium-soft.freevideoconverter.5152

[running] com.hp.productresearch.9312

[running] com.wondershare.helper_compact.80672

[running] jp.co.canon.cijscannerregister.72032

[loaded] 429 Apple tasks

[running] 158 Apple tasks

[killed] 43 Apple tasks

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]

QuickTime Plugin: 7.7.3 (2016-05-05)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]

CouponPrinter-FireFox_v2: 5.0.3 - SDK 10.6 (2014-02-19) [Support]

DivXBrowserPlugin: 2.0 (2010-02-18) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-05)

Silverlight: 4.0.50401.0 (2010-07-13) [Support]

iPhotoPhotocast: 7.0 (2010-04-10)

User internet Plug-ins:ⓘ

fbplugin_1_0_3: Unknown (2010-02-26) [Support]

3rd Party Preference Panes:ⓘ

Flash Player (2016-06-28) [Support]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Cory Purgason hd: Disk size: 248.83 GB Disk used: 238.08 GB

Destinations:

Time Machine Backups [Local]

Total size: 499.76 GB

Total number of backups: 17

Oldest backup: 5/12/13, 1:46 PM

Last backup: 9/4/15, 9:32 PM

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 238.08 GB X 3)

Top Processes by CPU:ⓘ

180% com.geranium-soft.convert

4% WindowServer

3% kernel_task

0% askpermissiond

Top Processes by Memory:ⓘ

414 MB com.geranium-soft.convert

374 MB kernel_task

111 MB Free Video Converter +

39 MB com.apple.WebKit.WebContent

33 MB com.apple.speech.speechsynthesisd

Virtual Memory Information:ⓘ

51 MB Free RAM

2.20 GB Used RAM (256 MB Cached)

306 MB Swap Used

Diagnostics Information:ⓘ

Jul 13, 2016, 02:32:33 PM ~/Library/Logs/DiagnosticReports/Flash Player_2016-07-13-143233_[redacted].crash

/Volumes/VOLUME/simbro.app/Contents/MacOS/Flash Player

Jul 13, 2016, 01:49:38 PM /Library/Logs/DiagnosticReports/iTunes_2016-07-13-134938_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Jul 12, 2016, 11:29:38 PM ~/Library/Logs/DiagnosticReports/Flash Player_2016-07-12-232938_[redacted].crash

Jul 12, 2016, 11:04:48 PM ~/Library/Logs/DiagnosticReports/Flash Player_2016-07-12-230448_[redacted].crash

Jul 12, 2016, 10:25:43 PM ~/Library/Logs/DiagnosticReports/Flash Player_2016-07-12-222543_[redacted].crash

Jul 12, 2016, 10:20:40 PM ~/Library/Logs/DiagnosticReports/Flash Player_2016-07-12-222040_[redacted].crash

Jul 12, 2016, 09:40:53 PM ~/Library/Logs/DiagnosticReports/Flash Player_2016-07-12-214053_[redacted].crash

Jul 12, 2016, 09:34:30 PM ~/Library/Logs/DiagnosticReports/System Preferences_2016-07-12-213430_[redacted].crash

com.apple.systempreferences - /Applications/System Preferences.app/Contents/MacOS/System Preferences

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Answer 2

Esquared

Level 6

12,415 points

Jul 13, 2016 5:18 AM in response to Purgy33

Disk issue perhaps? Diagnostics test rarely flags these.

You can give the free trial of SMART Utility a spin: https://www.volitans-software.com/apps/smart-utility/

Reply

Answer 3

lllaass

Level 10

210,519 points

Jul 13, 2016 6:04 AM in response to Purgy33

Run this and post the results here so we know more about your configuration.

http://etrecheck.com/

EtreCheck

https://discussions.apple.com/docs/DOC-6172

Reply

Answer 4

lllaass

Level 10

210,519 points

Jul 13, 2016 12:54 AM in response to Purgy33

Convert using what app?

can you find the file(s) in Finder and using Get Info do they look like valid video files?

When converting open Activity Monitor and see what is using CPU? You may have an unexpected process using CPU causing the glitches.

It appears you may have more than one problem, the glitches and the file(s) not found

Reply

Answer 5

Jul 14, 2016 1:44 AM in response to Purgy33

In addition to other problems, you have that infamous "Mac Keeper" scamware. You should completely delete that, but there is no way to know how much harm this has already done.

Since you are upgrading the RAM, do yourself a big favor:

-put in a new SSD instead of that paltry old HD (which may be failing at any moment, anyway)

-do a clean install of El Capitan

-never use or install any cleaners or antivirus on your mac

Reply

Answer 6

Jul 13, 2016 5:04 AM in response to Purgy33

Does it show the same problem if you convert directly in the Finder?

Control-click a movie file and do Services->Encode Selected Video Files?

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Answer 7

Purgy33 Author

Level 1

8 points

Jul 13, 2016 3:55 PM in response to lllaass

i found out the my computer will support 8gb ram. Have one on the way. hopefully that helps solve my issue. Looking to upgrade my hard drive next. that should help. Thanks so

much!

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Answer 8

lllaass

Level 10

210,519 points

Jul 14, 2016 4:49 AM in response to Purgy33

Yes, those two (not enough memory and not enough free storage) are likely the cause.

Also do something about this unless you were converting when you ran the report:

Top Processes by CPU: ⓘ

180% com.geranium-soft.convert

Reply

Answer 9

Purgy33 Author

Level 1

8 points

Jul 13, 2016 5:06 AM in response to lllaass

II've tried smart converter from the App Store. There's 2 others from the app store that I can't remember the name off the top of my head and also 2-3 others downloaded from the Internet. Handbrake is one of them and I had the same result. Thanks for your reply!

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Answer 10

kaz-k

Level 9

51,216 points

Jul 12, 2016 9:08 PM in response to Purgy33

How to convert the movie? With any utilities?

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Answer 11

Purgy33 Author

Level 1

8 points

Jul 13, 2016 5:20 AM in response to Luis Sequeira1

I will try this as soon as I get home! Thanks for your reply

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