Eye problems from iMac 5k

I purchased an iMac 5k about a year ago. Within a few months of use I developed bad eye floaters in my eye, as well as dry eye, strain, and blurry vision towards the end of the day. I thought it was a coincidence, but every time I'm away and using a different computer for an extended amount of time my eyes are much better. When I go back to the iMac my vision degrades a lot and the floaters come back a lot stronger.


Has anyone else experienced this or have any explanation for it? I read somewhere that it may be due to the monitor being glossy, but my last monitor was glossy also and I didn't have the problem. I'd hate to have to get rid of my 5k iMac, the display is incredible, but it's become unbearable to use it every day.

iMac with Retina 5K display, Mac OS X (10.7.5)

Posted on Jul 12, 2016 8:57 PM

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19 replies

Oct 19, 2017 11:32 AM in response to elektrobank

The exact thing has happened to me after a few weeks on the IMAC. Never had a problem with my Dell. It's the new RETINA 4K-5K can ruin your eyes. Do not use it. I had to go to the doctor yesterday. Am returning the IMAC. I had severe eye pain, some nausea in my head, and I woke up and the whole room was blurred. I got off the Apple, and within a few days, I'm better. THis is a serious problem not only for the computer but for 4K TVs. I'm hearing they are hurting the eyes too.

Dec 15, 2016 9:52 AM in response to elektrobank

I have this problem too with my 27" iMac......I never had the problem before with my MacBook Pros, Macbooks, Powerbooks etc etc.......the headaches get so bad I have to stop working......my vision goes blurry too. It's nothing to do with the screen resolution, no matter how large I make the text, it's still blurry. And my line of work is graphic design. So this is not good. I also take brightness right down and that doesn't help either (it just gets too dark). I also tried Flux but likewise that does not help.


Please, if anyone can help, I'm listening.

Nov 15, 2017 2:30 AM in response to elektrobank

hello elektrobank and others


I stumbled upon this post because I am having the exact same problem you described. A bit of a background: I have worked on iMacs and Thunderbolt Displays, MacBooks and Macbook Pros since 2008 on a daily basis. I use these machines privately and at my work. I wear glasses for driving, reading and all computer related work.


I started noticing the same problems and symptoms for the first time, when I purchased a glossy screen MacBook Pro in 2008 (New Unibody Model). At the time I did not know what to make of it and didn't blame the computer or the display. I just felt uncomfortable and hurt in my eyes. I returned the MacBook Pro and got the white Macbook. It was much better and I was happy (semi-glossy display, no LED backlight afaik).


In 2010 I started work where I sat in front of a 21.5" iMac (2010) all day. There was harsh fluorescent lighting in the office, which I soon blamed for having these eye pains, problems, etc. I noticed that turning down the fluorescent lighting and installing a halogen, warm desk lamp helped somewhat, for a while. I read about how fluorescent light and LED switch/flicker at a different Hertz rate and I concluded at that time, this was the problem. The varying frequencies of the different light sources, including the iMac backlight LED.


Moving on, I purchased a late 2013 iMac for my personal use. I realised that even in mixed light, daylight and other scenarios the problem persisted. Eye strain, blurry vision, all what you describe, sometimes more sometimes less. But now, since I started editing photographs a lot more, I noticed the floaters also (not only while looking at the screen, but also in blue skies, white surfaces, etc). I got scared so I went to my doctor, he checked my eyes and told me that my eyes were fine. He told me the floaters are a typical sign of ageing. I just turned 30 at that time, so I was not sure what to make of it. He told me some people have more, some less and advised me, if someday I would see flashes I should consult him or the hospital immediately, as this could be a sign of retina detachment. He explained how a larger than usual number of floaters could be an indicator of more severe conditions, I should just watch it. This was 4 years ago and nothing of the sort has happened since. In conclusion, I was not really satisfied and still unsure how to solve my problem, especially when working on the iMac. I noticed that the worst eye strain I get was by working on large excel sheets, or reading long black on white texts (like this one:). I could not do it for more than 10-15 minutes before needing a break.


Then I purchased a NEC MultiSync PA271W to use as my main monitor. I put the iMac on the floor (looked very odd) and worked exclusively on the NEC monitor for a while. My eyes felt much better. I reason this by the following characteristics compared to the iMac (late 2013) screen:

- Matte display

- Less aggressive LED backlight (possibly also better LED tech)


When I switched jobs I got to work with a Thunderbolt Display & rMBP. The the eye strain came back, and got worse. To put this in perspective, the Thunderbolt Display at work and my previous iMac late 2013 at home had similar display technologies, no 5k yet. I'll get to that in a minute though...


I started to accept the eye strain, disregarding the floaters and getting by just taking more short breaks and regular eye exercises (blinking, looking in the distance, etc). This was no long-term solution but it helped reduce the problem briefly.


A few months ago I started my own company. I used a rMBP 2013 as my main driver and got an excellent condition Cinema Display 30" to use it with. I was very happy. Little to no eye strain, no glare or reflections, great big display. Two weeks ago the display started to act up and cause all kinds of problems, like it has reached its end of life. Vertical coloured lines, blinking pixels, graphic glitches, etc.


As I was in the market for a new computer anyway, I jumped the gun on deal for the new 2017 iMac 5k last week. I set it up, calibrated the display multiple times with an i1Display & i1Profiler, measured the ambient light, measured the black point, contrast ratio... you name it. I made multiple custom calibrations based on local lighting conditions, adjusted the lights, played around with natural daylight, different brightness settings on the iMac, different white point settings, moved the computer away and to the window, etc.


Eye strain and blurry vision is back with the 5k!


The floaters I also had without using iMacs so I do not think they're related. I believe that when your eyes are struggling to cope, the floaters are just made much more visible.


To conclude this lengthy post, I can confirm that you are not the only one with this problem. I can also confirm, this problem, for those that encounter it, is not only apparent with the 5k iMac. In fact, at least for me, it was noticeable and severe on Macs since the LED backlight craze got started.


A few tips what you can try, that may or may not help (my opinions):

- adjust lighting, position of iMac to minimise glare

- do not place iMac in front of a window (so it is backlit by daylight)

- calibrate the display and adjust the color temperature to match the ambient light (warmer tone for light source as well as display)

- use desk lamps, not overhead lamps

- get glasses which reduce the amount of blue light from LEDs (I got those a couple of months ago, it helps!)


If nothing of this helps, get an ugly but excellent photo-centric hardware-calibrated display from a brand like NEC or EIZO with a matte screen. I can confirm, this will mitigate the eye strain and the blurry vision. This is not Apple's or anybody's fault in hardware. I believe some people are just more perceptive to Hertz or frame rate differences between lighting and LED backlight. You and me are some of those...


The floaters are here to stay. You may want to exercise, adjust to a healthy diet, cut down on caffeine, alcohol and nicotine to reduce the floaters. This will definitely help. I do not believe that the display has much to do with the floaters. It's possible that they emerge when your eyes are "strained" more than not, but nobody can confirm or deny it, because nobody knows it. Even the doctors have no clue if external factors - such as computer / mobile screens (apart from nutrition, drugs etc) - can influence the amount of floaters one has.


I myself will try to use the 5k iMac for the coming months. If I can't make it work eye-strain-free, I might need to buy another NEC display for my office. It defeats the whole purpose of buying an all-in-one computer, but what can you do, when apple no longer makes current, headless desktop machines?


Wish you all the best and let us know your progress!


Cheers,

Bastian

Jul 13, 2016 7:56 AM in response to BigGee42

I sit the same distance I sat from all my past monitors. I have gone back to my prev monitor a few times when this mac was in the shop, and I notice an improvement in my vision and the floaters when I'm using my old monitor. I know floaters are normal as you age, but they are noticeably worse when I use my iMac. I've been going to the eye doctor regularly since this started, they said my eyes are fine.

Dec 15, 2016 10:28 AM in response to JimmyCMPIT

Hi Jimmy,

Thanks for your response.

I'm not looking for medical help. I'm not sure what made you think that. I'm looking for some form of advice or support relating to a problem with iMacs. Tips from users who've had to deal with a similar situation. I'm running three macs here at the moment (27" iMac, 15" Macbook Pro, 13" Macbook Pro.....plus have an obligatory iPad and an iPhone) and have never come across this problem before. It's only with the iMac. It's late 2012 running Graphics NVIDIA GeForce GTX 675MX 1024 MB.

Can I ask what mac you are using and whether you have encountered this problem before?

For what it's worth, i HAVE been to an optician within the last 6 months but they clearly cannot provide me with assistance concerning my problems using the iMac, and nor should they be expected to help with something like that

Regards

Gordon

Dec 17, 2016 9:20 AM in response to JimmyCMPIT

Hi Jimmy,

Thanks for your info. Yes, you are of course right....but regardless of the optician/opthalmologist distinction....we're going off course with that a little.

I have a distinct problem, the exact same one that the original poster and Sushil also have, one which you clearly have not encountered despite working with a large number of staff who have used iMacs.....so if you have not encountered the problem then, without wanting to sound dismissive, are you the person to answer my question? I suppose not.

But thanks for sharing the fact that you haven't experienced what Elektrobank, Sushil and I are talking about, though I must say here, that is not much use to me, alas. The problem persists...with no further solution in sight (no pun intended)

Anyway, i will keep my fingers crossed that someone stumbles on this thread with some useful information.

I live in hope 🙂

Best wishes,

Gordon

Dec 15, 2016 11:17 AM in response to gkmach1ne

FWIW, my eyes do not like the 5k and I will never be buying one after checking it out at the store. I have a retina iPad Pro and can handle it there (on a smaller screen), but I won't be getting a retina MBP either. I have a late 2012 and have taken down the resolution a notch as well as adjusting the font size for Finder to make the desktop/system fonts a bit larger and that is doable. I also sit quite far away - more than an arm's length, which also helps. And, I've positioned it so my eyes are almost at the top of the screen which results in my looking "down" a bit onto the screen (slightly different angle).


If lowering the resolution and/or adjusting the font size in Finder > View > View Options does not do the trick for you, then there isn't much to do except try specialized glasses for computer use only.


I also find our reasonably new 4K HD TV picture sorely lacking in what I'd call a good, clear, crisp picture, but that's too late to return so I'll live with it for a while.

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Eye problems from iMac 5k

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