HT202788: Use an iOS device to set up your Apple TV (3rd generation)

Learn about Use an iOS device to set up your Apple TV (3rd generation)
yhatfield
Level 1 (8 points)
Apple TV

Q: Cannot get past date and time

stuck on setting date and time and menu button doesn't seem to work?

MacBook Pro

Posted on Jul 12, 2016 11:22 PM

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yhatfield

Q: Cannot get past date and time

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 13, 2016 12:05 AM in response to yhatfield
    Level 10 (103,392 points)
    Apple TV
    Jul 13, 2016 12:05 AM in response to yhatfield

    Assuming this is not the first time you have used your Apple TV


    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.


    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.


    You might also try connecting to a different network and then trying again on your own, you might try at a friends or use the wifi hotspot on your mobile phone if you have one.