biggynatiion
Level 1 (8 points)
Apple Music

Q: Reverted back from ios 10 beta to 9.3.2

I had the ios 10 beta, but it was restarting my iphone 6 plus, and closing apps constantly.  I decided to go back to the most recent update.  When I went back almost everything was deleted, but I was expecting that.  The only problem I had, and still have, is that I cant us my music app.  Whenever I hit one of my songs it force closes the app.  I tried syncing my phone, and deleting and redownloading my music, but it wont let me sync.  I was wondering if there is anything I can do so I can finally play my music, and not use data to use other apps like pandora.

iPhone 6 Plus, iOS 9.3.2

Posted on Jul 12, 2016 10:40 PM

by theratter,Apple recommended
theratter theratter
Level 4 (3,907 points)
Desktops
A:

Have you tried any troubleshooting?

 

  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple  logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory

Posted on Jul 12, 2016 10:45 PM

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biggynatiion

Q: Reverted back from ios 10 beta to 9.3.2

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  • Helpful answers

  • by theratter,Apple recommended

    theratter theratter Jul 12, 2016 10:45 PM in response to biggynatiion
    Level 4 (3,907 points)
    Desktops
    Jul 12, 2016 10:45 PM in response to biggynatiion

    Have you tried any troubleshooting?

     

    1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple  logo appears.
    2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
    3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory

  • by LuvNise23,

    LuvNise23 LuvNise23 Jul 13, 2016 10:42 AM in response to biggynatiion
    Level 1 (8 points)
    Apple Music
    Jul 13, 2016 10:42 AM in response to biggynatiion

    I Had to factory rest mines twic, the first down when I downgraded and then once again and my music app was back working.

  • by lusaiere,

    lusaiere lusaiere Sep 19, 2016 9:56 PM in response to lovesisier
    Level 1 (4 points)
    Sep 19, 2016 9:56 PM in response to lovesisier

    This tutorial is very helpful,I follow the guide which you share to downgrade my iPhone 6 to iOS 9.3.5,you recommend me shuld backup data,and then restore them back to the phone after downgrade successfully.