Alcovski
Level 1 (4 points)
iCloud

Q: iCloud drive not visible on Mac (El Capitan)

1) I'm using iCloud drive on El Capitan on multiple devices and on 2 macs.
One one macbook pro the drive is visible but remains empty and in the finder folder I cannot enable the iCloud drive (box remains 'grey' as in not-clickable). Any idea what this could be? Works fine on all other devices.

 

2) iCloud drive is enabled on iPhone 6. However, when I want to save a file the drive it does not show up in the 'save to' options. Dropbox does show up.

 

Thanks for you help!

MacBook Pro (13-inch, Mid 2012)

Posted on Jul 13, 2016 4:31 AM

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Alcovski

Q: iCloud drive not visible on Mac (El Capitan)

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  • by tim_135,

    tim_135 tim_135 Jul 13, 2016 4:49 PM in response to Alcovski
    Community Specialists
    Jul 13, 2016 4:49 PM in response to Alcovski

    Hello Alcovski,

    Thanks for reaching out to the Apple Support Community. I know how important it is to make sure your files are synced across you devices, especially if you rely on iCloud as much as I do. I'll do all i can to help. Have a look at this article, it has some quick troubleshooting steps to make sure iCloud is communicating between your devices  : Get help using iCloud Drive

    If you run into any trouble or if you have any questions, let the community know. We're all here to help.
    -Best regards-