jpaulo_eng

Q: Ipad air in recovery mode and black screen

Hello all,

 

I need a tip from you, I have an Ipad air (4,2 cellular) that is in recovery mode , it can be detected when I plugged by USB in my computer using iTunes. The iPad is in recovery mode and the screen remains black even if I try reset holding the button Start(On/ff) and the Home button.

 

attempts that failed:

  1. Reset holding buttons Start and Home;
  2. Recovery using iTunes

When I've tried recovery by iTunes, the process of downloading, extracting and Ipad comunication goes very well, the apple icon appear at the screen but almost the end of recovery the iPad turns off and the process is lost.

 

I saw some guys triing recovery by Tiny Umbruella but I dont know how to procedure.

 

obs.: sorry by the english cause I'm a Brazilian guy with little knowledge in this language

iPad Air, iOS 9.2, null

Posted on Jul 13, 2016 6:25 AM

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Q: Ipad air in recovery mode and black screen

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jul 13, 2016 6:21 AM in response to jpaulo_eng
    Level 6 (8,424 points)
    Desktops
    Jul 13, 2016 6:21 AM in response to jpaulo_eng

    Hi, if you iPhone stuck in recovery mode follow these instructions:

    1. Hold both the Home and Sleep/Wake buttons down for a minimum of 10 seconds, or until the device turns off.

    2. Push the Sleep/Wake button again to turn on your iPhone. If your iPhone is not in Recovery Mode, the problem is resolved. If it still sticks, continue to step 3.

    3. Launch iTunes and connect the iPhone to your computer. You should see a notification in iTunes says that iTunes has detected an iPhone in Recovery Mode. Click Ok.

    4. Click the device icon on the left side of the iTunes window, and select the "Summary" tab.

    5. Click the "Restore" button.

  • by jpaulo_eng,

    jpaulo_eng jpaulo_eng Jul 13, 2016 7:32 AM in response to D.Cohen
    Level 1 (4 points)
    iPad
    Jul 13, 2016 7:32 AM in response to D.Cohen

    Thank Cohen for your tips.

     

    Yesterday I've tried this 5 steps, but in the final of the process , when the Ipad is ending the restore, the iPad turns off and on iTunes appears the following message "iTunes has detected an Ipad in recovery mode. You must restore this iPad before it can be used with iTunes"

     

    And this loop happens every time I try to restore.

  • by Demo,

    Demo Demo Jul 13, 2016 7:52 AM in response to jpaulo_eng
    Level 10 (94,797 points)
    iPad
    Jul 13, 2016 7:52 AM in response to jpaulo_eng

    Have you tried using another computer? Any computer running the latest version of iTunes will work for this purpose.

  • by jpaulo_eng,

    jpaulo_eng jpaulo_eng Jul 21, 2016 7:20 PM in response to Demo
    Level 1 (4 points)
    iPad
    Jul 21, 2016 7:20 PM in response to Demo

    Yes i've tried many times with differents computers

     

    Please someone knows something that can help me?

  • by jpaulo_eng,

    jpaulo_eng jpaulo_eng Jul 21, 2016 7:24 PM in response to D.Cohen
    Level 1 (4 points)
    iPad
    Jul 21, 2016 7:24 PM in response to D.Cohen

    I did exactly what you say, but unfoetunatelly it doesn't work

  • by jpaulo_eng,

    jpaulo_eng jpaulo_eng Jul 21, 2016 7:34 PM in response to jpaulo_eng
    Level 1 (4 points)
    iPad
    Jul 21, 2016 7:34 PM in response to jpaulo_eng

    image.jpeg

    when is ending, appear an error message indicating that I need try to restore again, an infinite loop

  • by Demo,

    Demo Demo Jul 22, 2016 5:32 AM in response to jpaulo_eng
    Level 10 (94,797 points)
    iPad
    Jul 22, 2016 5:32 AM in response to jpaulo_eng

    Try DFU mode now. This is supposed to be a bit trickier than recovery mode and the steps have to performed exactly as written.

    http://www.imore.com/how-to-iphone-ipad-dfu-mode

     

    If DFU mode doesn't work, I think your only option is to take the iPad to an Apple Store or an AASP and ask for their help.

  • by jpaulo_eng,

    jpaulo_eng jpaulo_eng Jul 22, 2016 8:28 AM in response to Demo
    Level 1 (4 points)
    iPad
    Jul 22, 2016 8:28 AM in response to Demo

    The question is that my iPad goes to DFU mode correctly , after that I start the restore process and at the end, as you can see in the picture above, occurs an restart and it goes to black screen again and iTunes says that an iPad was detected in restore mode.

     

    I'm trying the restore process by iTunes in Windows . Are there any other way?

  • by Demo,

    Demo Demo Jul 22, 2016 8:50 AM in response to jpaulo_eng
    Level 10 (94,797 points)
    iPad
    Jul 22, 2016 8:50 AM in response to jpaulo_eng

    Please bear with me on this, but are using the exact steps in that article that I linked for you in my post above? If you are using DFU mode and it still will not work, my suggestion is to take the device to an Apple Store and let them try to fix it for you.

  • by Briansyddall,

    Briansyddall Briansyddall Jul 22, 2016 11:35 AM in response to jpaulo_eng
    Level 6 (8,127 points)
    Apple Watch
    Jul 22, 2016 11:35 AM in response to jpaulo_eng

    Hi

    Mke sure your PC is running the lastest itunes 12..4.2

    Turn ipad off.

    Connect lead to USB on your PC

    Press & hold power button down on ipad DONT let go

    Connect lead to iPad keep power button pressed down until PC sees ipad.

    Then wait for restore you may need to do this more than once before it works.

    Cheers

    Brian

  • by jpaulo_eng,

    jpaulo_eng jpaulo_eng Aug 3, 2016 10:18 AM in response to Demo
    Level 1 (4 points)
    iPad
    Aug 3, 2016 10:18 AM in response to Demo

    At apple store (service), they tried to restore too but weren't able to restore . Unfortunately my option is buy another one.

     

  • by jpaulo_eng,

    jpaulo_eng jpaulo_eng Aug 11, 2016 12:10 PM in response to jpaulo_eng
    Level 1 (4 points)
    iPad
    Aug 11, 2016 12:10 PM in response to jpaulo_eng

    Hi All, as you know follow below the summary of my issue

     

    I Had some troubles with my iPad Air 4,2 Cellular  that is becoming a headache. My iPad has only 1,5 years of usage and never fell down.  The iPad is in recovery mode and black screen, an issue that doesn’t have solution as said by service.

     

    Service ID Number Brazil: 1186909214

     

    Symptom Noticed: The iPad is in recovery mode , it can be detected when I plugged by USB in my computer using iTunes. The iPad is in recovery mode and the screen remains black even if I try reset holding the button Start(On/ff) and the Home button.

     

    Attempts that failed:

    1. 1. Reset holding buttons ON/OFF and Home;
    2. 2. Recovery using iTunes

    When I've tried recovery by iTunes, the process of downloading, extracting and iPad communication goes very well, the apple icon appear at the screen but almost the end of recovery the iPad turns off and the process is lost. BLACK SCREEN AGAIN

     

    Feedback From Apple

    1. Local Service said Apple: it’s impossible solve this issue and the option is buy another one (~R$ 2100)
    2. Support center Apple said: it’s impossible solve this issue and the option is buy another one (~R$ 1600)
    3. Engineering Apple said: It’s not a software issue, It’s a hardware issue and doesn’t have solution

     

    My claims is about:

     

    1. 1. The issue was too initial to consider buy another one, only 1,5 years of usage. I don’t trust that this can happen again with the new iPad.
    2. 2. What is the root cause?
    3. 3. Why not get my iPad and make a diagnosis about the issue?
    4. 4. Is it a common issue? 
    5. 5. What is the quality assessment?
    6. 6. What is the engineering assessment?

     

    I like too much of Apple devices, my experience is always the best, but this issue is letting me down. I’d like your help to creates a better understanding of the total issues affecting the iPad, to improve the devices and doesn’t happen again with the clients. I don’t want to be part of less than 1% of people that don’t like and recommend Apple.

     

    Thanks for your support,