km1993

Q: Iphone not connecting to WIFI in house when not close to router

This is a recent problem as it used to work fine.

 

My iphone connects to the WIFI in my house when I am in the same room as the router, however does not connect from anywhere else in the house.

 

Any other apple devices I have work fine, so this would suggest that it is an issue with the phone?

 

Is there any way to fix this?

 

Thanks

iPhone 5s, iOS 9.3.2

Posted on Jul 13, 2016 8:21 AM

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Q: Iphone not connecting to WIFI in house when not close to router

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  • Helpful answers

  • by javaliga,Solvedanswer

    javaliga javaliga Jul 14, 2016 6:45 AM in response to km1993
    Level 4 (3,358 points)
    iCloud
    Jul 14, 2016 6:45 AM in response to km1993

    If you iPhone is in a case, first thing I would try is to remove the case and see if that fixes it.  Other than that, I can't think of any easy fixes.  This article may help:

     

    Import photos and videos from your iPhone, iPad, or iPod touch - Apple Support

     

    My next step would be to take it to a nearby Apple Store and see if they can diagnose it and help you.

  • by km1993,

    km1993 km1993 Jul 13, 2016 8:32 AM in response to javaliga
    Level 1 (4 points)
    iPhone
    Jul 13, 2016 8:32 AM in response to javaliga

    Will try taking the phone case off and see if it works. Didn't think that would cause any issues!

     

    Thanks for your help

  • by Briansyddall,

    Briansyddall Briansyddall Jul 13, 2016 8:44 AM in response to km1993
    Level 6 (8,183 points)
    Apple Watch
    Jul 13, 2016 8:44 AM in response to km1993

    Hi

    Will the iPhone connect to public wifi? Cafe/ pub

    Turn off your router for 30 seconds .

    Also on iPhone go to settings reset network settings after reset enter your router wireless key

    Also have a look on website for your make of router check for firmware update

    Also try a Tp link WiFi boaster £ 24:99

    Cheers

    Brian

  • by Briansyddall,

    Briansyddall Briansyddall Jul 13, 2016 8:45 AM in response to Briansyddall
    Level 6 (8,183 points)
    Apple Watch
    Jul 13, 2016 8:45 AM in response to Briansyddall

    Hi

    Will the iPhone connect to public wifi? Cafe/ pub

    Turn off your router for 30 seconds .

    Also on iPhone go to settings reset network settings after reset enter your router wireless key

    Also have a look on website for your make of router check for firmware update .

    Cheers

    Brian

  • by philipfromwexford,

    philipfromwexford philipfromwexford Jul 13, 2016 9:31 AM in response to km1993
    Level 1 (8 points)
    iPhone
    Jul 13, 2016 9:31 AM in response to km1993

    Hi I had the same problem with my wives Iphone 6. We had to get the WIFI antenna replaced. This fixed the fault.

  • by elcpu,

    elcpu elcpu Jul 13, 2016 10:12 AM in response to km1993
    Level 6 (15,946 points)
    Photos for Mac
    Jul 13, 2016 10:12 AM in response to km1993

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

    Importing your photos is a good thing to do but it has nothing to do with your issue.

     

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by javaliga,

    javaliga javaliga Jul 14, 2016 1:09 PM in response to elcpu
    Level 4 (3,358 points)
    iCloud
    Jul 14, 2016 1:09 PM in response to elcpu

    elcpu wrote:

     

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

    Importing your photos is a good thing to do but it has nothing to do with your issue.

    Yup, posted the wrong link, was supposed to be:

     

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

  • by elcpu,

    elcpu elcpu Jul 14, 2016 1:20 PM in response to javaliga
    Level 6 (15,946 points)
    Photos for Mac
    Jul 14, 2016 1:20 PM in response to javaliga