Fidezee
Level 1 (8 points)
Apple Pay

Q: Clash royale purchasing problem

I Have authorised via family sharing for my son to purchase some gems on clash royale. For 5 days now his clash royale has gone grey where the purchase gems screen is and persistently says transaction in progress. I have tried restarting the game. He can't purchase gems anymore and hasn't received those authorised

Posted on Jul 13, 2016 8:53 AM

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Fidezee

Q: Clash royale purchasing problem

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  • by becky_s22,

    becky_s22 becky_s22 Jul 14, 2016 10:26 AM in response to Fidezee
    Community Specialists
    Jul 14, 2016 10:26 AM in response to Fidezee

    Hello there, Fidezee!

     

    Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue receiving the in-app purchases on Clash Royale. I know how important it is to be sure purchases are going through properly on apps as well. You might want to check out this article about If you don’t see your in-app purchases. This article will give you some great options for resolving the purchase issue on the app. 

     

    Also, check out this article About in-app purchases for additional information.

     

    Cheers and happy gaming!