Annoyed_Chris
Level 1 (4 points)
Desktops

Q: Unplug iMac to reboot

Hello all,

 

I recently developed an issue:  when my iMac has been running for about an hour or so it will randomly cut off like the power has been cut.  I can't just turn it back on either.  I have to physically unplug the computer before it'll reboot.  I don't have to wait any time to do this.  When it reboots, everything comes back up like nothing has happened.  Then, about an hour or so later it will happen again.  Every time.

 

I've tried different outlets, same thing.  No breaker issues.  I've tried surge protectors, no change.  Everything on the same surge protector is fine when the computer shuts off.  This isolates the issue to the iMac's hardware and/or software.

 

Any ideas?

 

Thanks!

Posted on Jul 13, 2016 10:14 AM

by Allan Jones,Apple recommended
Allan Jones Allan Jones
Level 8 (35,071 points)
iPad
A:

That can indicate that the computer is overheating. Macs have thermal protection--if internal temperatures rise toward a predetermined unsafe level, the computer shuts down to save its brain. The EtreCheck report should show if you have any "known-bad" third party utilities that can cause that.

 

For other causes of overheating, please see this Apple support article:

 

Apps can affect Mac performance, battery runtime, temperature, and fan activity - Apple Support

 

You can also check the air intake vents on the bottom edge of the case for dust and fuzzballs. Those vents can clog easily in dusty environments. While dealing with the intake vents, make sure nothing is stacked under the monitor. Leave the full distance between desk and vents to have max cooling capacity. One of my kids set a stack of CD sleeves under my iMac on one side of the stand and I could see a small rise in the temps even though there was about 3/4 inch of space between the sleeves and the vents and only half the total area of the vents was affected.

Posted on Jul 13, 2016 12:09 PM

Close
Annoyed_Chris

Q: Unplug iMac to reboot

  • All replies
  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 13, 2016 10:19 AM in response to Annoyed_Chris
    Level 9 (58,184 points)
    Photos for Mac
    Jul 13, 2016 10:19 AM in response to Annoyed_Chris

    Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

     

    If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Jul 13, 2016 10:22 AM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Jul 13, 2016 10:22 AM in response to rkaufmann87

    Thank you.  I'm currently at work, and will do this when I get home.

  • by Allan Jones,Apple recommended

    Allan Jones Allan Jones Jul 13, 2016 12:09 PM in response to Annoyed_Chris
    Level 8 (35,071 points)
    iPad
    Jul 13, 2016 12:09 PM in response to Annoyed_Chris

    That can indicate that the computer is overheating. Macs have thermal protection--if internal temperatures rise toward a predetermined unsafe level, the computer shuts down to save its brain. The EtreCheck report should show if you have any "known-bad" third party utilities that can cause that.

     

    For other causes of overheating, please see this Apple support article:

     

    Apps can affect Mac performance, battery runtime, temperature, and fan activity - Apple Support

     

    You can also check the air intake vents on the bottom edge of the case for dust and fuzzballs. Those vents can clog easily in dusty environments. While dealing with the intake vents, make sure nothing is stacked under the monitor. Leave the full distance between desk and vents to have max cooling capacity. One of my kids set a stack of CD sleeves under my iMac on one side of the stand and I could see a small rise in the temps even though there was about 3/4 inch of space between the sleeves and the vents and only half the total area of the vents was affected.

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Jul 18, 2016 7:04 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Jul 18, 2016 7:04 PM in response to rkaufmann87

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-18 19:00:50

    Download EtreCheck from https://etrecheck.com

    Runtime 2:18

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 2.9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 2 days

     

    Disk Information: ⓘ

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (901.22 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

        2 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/VMware Horizon View Client.app

        [not loaded]    com.vmware.kext.vmioplug.10.5.2 (10.5.2 - 2013-07-05) [Support]

     

            /Library/Application Support/Avast/components/fileshield/unsigned

        [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-11) [Support]

     

            /Library/Application Support/Avast/components/proxy/unsigned

        [loaded]    com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-11) [Support]

     

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6 - 2016-07-16) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.ndcengine (1.0 - SDK 10.6 - 2016-06-05) [Support]

     

            /System/Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.2 - SDK 10.6 - 2016-06-05) [Support]

        [loaded]    com.symantec.kext.ips (3.5 - SDK 10.6 - 2016-06-05) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    151 Apple tasks

        [running]    80 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    155 Apple tasks

        [running]    89 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [running]    com.avast.secureline.update-agent.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.userinit.plist (2016-07-05) [Support]

        [running]    com.avast.update-agent.plist (2016-07-11) [Support]

        [loaded]    com.avast.userinit.plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-02) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-10-20) [Support]

     

    Launch Daemons: ⓘ

        [running]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [running]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.avast.init.plist (2016-07-11) [Support]

        [loaded]    com.avast.secureline.init.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.uninstall.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.update.plist (2016-07-05) [Support]

        [loaded]    com.avast.uninstall.plist (2016-07-11) [Support]

        [loaded]    com.avast.update.plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-02) [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-02-28) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2013-10-20) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2013-10-20) [Support]

        [not loaded]    com.symantec.sep.migratesettings.plist (2013-11-27) [Support]

        [running]    com.symantec.sharedsettings.plist (2013-10-20) [Support]

        [running]    com.symantec.symdaemon.plist (2013-10-20) [Support]

        [failed]    com.torch.update.agent.plist (2013-08-10) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2013-05-28) [Support]

        [loaded]    com.avast.home.userinit.plist (2016-07-11) [Support]

        [loaded]    com.avast.secureline.home.userinit.plist (2016-07-05) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-24) [Support]

        [failed]    com.jdibackup.ZipCloud.autostart.plist (2015-03-03) Adware!  [Remove]

        [failed]    com.jdibackup.ZipCloud.notify.plist (2015-03-03) Adware!  [Remove]

        [loaded]    com.nchsoftware.disketch.schedule.LikeSurvey.plist (2015-03-03) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        CrossOver    Application  (/Applications/CrossOver.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

     

    Other Apps: ⓘ

        [loaded]    com.avast.account

        [running]    com.avast.daemon

        [running]    com.avast.fileshield

        [running]    com.avast.helper

        [running]    com.avast.proxy

        [failed]    com.avast.secureline.avastsecurelinehelper

        [loaded]    com.avast.secureline.burger

        [running]    com.avast.secureline.service

        [running]    com.avast.service

        [loaded]    com.codeweavers.CrossOver.6112

        [running]    com.codeweavers.CrossOverCDHelper.80352

        [loaded]    410 Apple tasks

        [running]    208 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-25)

        AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-16) [Support]

        CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.5 (2013-05-13) [Support]

        AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-16) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-19) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-05-25)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-23) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        JavaAppletPlugin: Java 8 Update 31 (2015-02-28) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.10 (2015-09-29) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

        Java (2015-02-28) [Support]

        Symantec QuickMenu (2013-11-27) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            59%    com.apple.WebKit.WebContent(6)

            11%    WindowServer

             6%    Safari

             5%    kernel_task

             3%    VTDecoderXPCService

     

    Top Processes by Memory: ⓘ

        774 MB    kernel_task

        754 MB    com.apple.WebKit.WebContent(6)

        475 MB    softwareupdated

        418 MB    SymDaemon

        295 MB    mdworker(17)

     

    Virtual Memory Information: ⓘ

        830 MB    Free RAM

        7.19 GB    Used RAM (3.29 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 16, 2016, 12:49:54 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-07-16-124954_[redacted].crash

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Jul 16, 2016, 12:49:01 PM    Self test - passed

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Jul 18, 2016 7:09 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Jul 18, 2016 7:09 PM in response to rkaufmann87

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-18 19:00:50

    Download EtreCheck from https://etrecheck.com

    Runtime 2:18

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 2.9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 2 days

     

    Disk Information: ⓘ

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (901.22 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

        2 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/VMware Horizon View Client.app

        [not loaded]    com.vmware.kext.vmioplug.10.5.2 (10.5.2 - 2013-07-05) [Support]

     

            /Library/Application Support/Avast/components/fileshield/unsigned

        [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-11) [Support]

     

            /Library/Application Support/Avast/components/proxy/unsigned

        [loaded]    com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-11) [Support]

     

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6 - 2016-07-16) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.ndcengine (1.0 - SDK 10.6 - 2016-06-05) [Support]

     

            /System/Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.2 - SDK 10.6 - 2016-06-05) [Support]

        [loaded]    com.symantec.kext.ips (3.5 - SDK 10.6 - 2016-06-05) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    151 Apple tasks

        [running]    80 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    155 Apple tasks

        [running]    89 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [running]    com.avast.secureline.update-agent.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.userinit.plist (2016-07-05) [Support]

        [running]    com.avast.update-agent.plist (2016-07-11) [Support]

        [loaded]    com.avast.userinit.plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-02) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-10-20) [Support]

     

    Launch Daemons: ⓘ

        [running]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [running]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.avast.init.plist (2016-07-11) [Support]

        [loaded]    com.avast.secureline.init.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.uninstall.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.update.plist (2016-07-05) [Support]

        [loaded]    com.avast.uninstall.plist (2016-07-11) [Support]

        [loaded]    com.avast.update.plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-02) [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-02-28) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2013-10-20) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2013-10-20) [Support]

        [not loaded]    com.symantec.sep.migratesettings.plist (2013-11-27) [Support]

        [running]    com.symantec.sharedsettings.plist (2013-10-20) [Support]

        [running]    com.symantec.symdaemon.plist (2013-10-20) [Support]

        [failed]    com.torch.update.agent.plist (2013-08-10) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2013-05-28) [Support]

        [loaded]    com.avast.home.userinit.plist (2016-07-11) [Support]

        [loaded]    com.avast.secureline.home.userinit.plist (2016-07-05) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-24) [Support]

        [failed]    com.jdibackup.ZipCloud.autostart.plist (2015-03-03) Adware!  [Remove]

        [failed]    com.jdibackup.ZipCloud.notify.plist (2015-03-03) Adware!  [Remove]

        [loaded]    com.nchsoftware.disketch.schedule.LikeSurvey.plist (2015-03-03) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        CrossOver    Application  (/Applications/CrossOver.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

     

    Other Apps: ⓘ

        [loaded]    com.avast.account

        [running]    com.avast.daemon

        [running]    com.avast.fileshield

        [running]    com.avast.helper

        [running]    com.avast.proxy

        [failed]    com.avast.secureline.avastsecurelinehelper

        [loaded]    com.avast.secureline.burger

        [running]    com.avast.secureline.service

        [running]    com.avast.service

        [loaded]    com.codeweavers.CrossOver.6112

        [running]    com.codeweavers.CrossOverCDHelper.80352

        [loaded]    410 Apple tasks

        [running]    208 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-25)

        AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-16) [Support]

        CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.5 (2013-05-13) [Support]

        AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-16) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-19) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-05-25)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-23) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        JavaAppletPlugin: Java 8 Update 31 (2015-02-28) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.10 (2015-09-29) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

        Java (2015-02-28) [Support]

        Symantec QuickMenu (2013-11-27) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            59%    com.apple.WebKit.WebContent(6)

            11%    WindowServer

             6%    Safari

             5%    kernel_task

             3%    VTDecoderXPCService

     

    Top Processes by Memory: ⓘ

        774 MB    kernel_task

        754 MB    com.apple.WebKit.WebContent(6)

        475 MB    softwareupdated

        418 MB    SymDaemon

        295 MB    mdworker(17)

     

    Virtual Memory Information: ⓘ

        830 MB    Free RAM

        7.19 GB    Used RAM (3.29 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 16, 2016, 12:49:54 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-07-16-124954_[redacted].crash

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Jul 16, 2016, 12:49:01 PM    Self test - passed

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Jul 18, 2016 7:13 PM in response to Allan Jones
    Level 1 (4 points)
    Desktops
    Jul 18, 2016 7:13 PM in response to Allan Jones

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-18 19:00:50

    Download EtreCheck from https://etrecheck.com

    Runtime 2:18

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 2.9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 2 days

     

    Disk Information: ⓘ

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (901.22 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

        2 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/VMware Horizon View Client.app

        [not loaded]    com.vmware.kext.vmioplug.10.5.2 (10.5.2 - 2013-07-05) [Support]

     

            /Library/Application Support/Avast/components/fileshield/unsigned

        [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-11) [Support]

     

            /Library/Application Support/Avast/components/proxy/unsigned

        [loaded]    com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-11) [Support]

     

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6 - 2016-07-16) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.ndcengine (1.0 - SDK 10.6 - 2016-06-05) [Support]

     

            /System/Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.2 - SDK 10.6 - 2016-06-05) [Support]

        [loaded]    com.symantec.kext.ips (3.5 - SDK 10.6 - 2016-06-05) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    151 Apple tasks

        [running]    80 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    155 Apple tasks

        [running]    89 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [running]    com.avast.secureline.update-agent.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.userinit.plist (2016-07-05) [Support]

        [running]    com.avast.update-agent.plist (2016-07-11) [Support]

        [loaded]    com.avast.userinit.plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-02) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-10-20) [Support]

     

    Launch Daemons: ⓘ

        [running]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [running]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.avast.init.plist (2016-07-11) [Support]

        [loaded]    com.avast.secureline.init.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.uninstall.plist (2016-07-05) [Support]

        [loaded]    com.avast.secureline.update.plist (2016-07-05) [Support]

        [loaded]    com.avast.uninstall.plist (2016-07-11) [Support]

        [loaded]    com.avast.update.plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-02) [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-02-28) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2013-10-20) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2013-10-20) [Support]

        [not loaded]    com.symantec.sep.migratesettings.plist (2013-11-27) [Support]

        [running]    com.symantec.sharedsettings.plist (2013-10-20) [Support]

        [running]    com.symantec.symdaemon.plist (2013-10-20) [Support]

        [failed]    com.torch.update.agent.plist (2013-08-10) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2013-05-28) [Support]

        [loaded]    com.avast.home.userinit.plist (2016-07-11) [Support]

        [loaded]    com.avast.secureline.home.userinit.plist (2016-07-05) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-24) [Support]

        [failed]    com.jdibackup.ZipCloud.autostart.plist (2015-03-03) Adware!  [Remove]

        [failed]    com.jdibackup.ZipCloud.notify.plist (2015-03-03) Adware!  [Remove]

        [loaded]    com.nchsoftware.disketch.schedule.LikeSurvey.plist (2015-03-03) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        CrossOver    Application  (/Applications/CrossOver.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

     

    Other Apps: ⓘ

        [loaded]    com.avast.account

        [running]    com.avast.daemon

        [running]    com.avast.fileshield

        [running]    com.avast.helper

        [running]    com.avast.proxy

        [failed]    com.avast.secureline.avastsecurelinehelper

        [loaded]    com.avast.secureline.burger

        [running]    com.avast.secureline.service

        [running]    com.avast.service

        [loaded]    com.codeweavers.CrossOver.6112

        [running]    com.codeweavers.CrossOverCDHelper.80352

        [loaded]    410 Apple tasks

        [running]    208 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-25)

        AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-16) [Support]

        CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.5 (2013-05-13) [Support]

        AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-16) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-19) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-05-25)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-23) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        JavaAppletPlugin: Java 8 Update 31 (2015-02-28) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.10 (2015-09-29) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

        Java (2015-02-28) [Support]

        Symantec QuickMenu (2013-11-27) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            59%    com.apple.WebKit.WebContent(6)

            11%    WindowServer

             6%    Safari

             5%    kernel_task

             3%    VTDecoderXPCService

     

    Top Processes by Memory: ⓘ

        774 MB    kernel_task

        754 MB    com.apple.WebKit.WebContent(6)

        475 MB    softwareupdated

        418 MB    SymDaemon

        295 MB    mdworker(17)

     

    Virtual Memory Information: ⓘ

        830 MB    Free RAM

        7.19 GB    Used RAM (3.29 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 16, 2016, 12:49:54 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-07-16-124954_[redacted].crash

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Jul 16, 2016, 12:49:01 PM    Self test - passed

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 18, 2016 7:17 PM in response to Annoyed_Chris
    Level 9 (58,184 points)
    Photos for Mac
    Jul 18, 2016 7:17 PM in response to Annoyed_Chris

    Your problem is likely caused by the multiple Antivirus apps you have installed which are totally unnecessary. OS X is extremely secure and does not need ANY AV apps, cleaning apps or ANY third party maintenance type of utilities. If left alone OS X runs fine for years. Just keep it up-to-date.

     

    Locate the developers instructions for uninstalling the AV apps and uninstall them. You have installed both Avast AV and Symatantec, both are total garbage!

     

    After doing the uninstalls, empty the Trash on the computer and then restart in Safe Mode (hold down the Shift Key on restart until it fully restarts) and then restart normally and test.

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Jul 18, 2016 7:19 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Jul 18, 2016 7:19 PM in response to rkaufmann87

    Thank you.  I will let you know how it goes.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 18, 2016 7:43 PM in response to Annoyed_Chris
    Level 9 (58,184 points)
    Photos for Mac
    Jul 18, 2016 7:43 PM in response to Annoyed_Chris

    Okay, if the problems persist, post another EtreCheck report.

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Aug 7, 2016 5:15 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Aug 7, 2016 5:15 PM in response to rkaufmann87

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-07 17:10:38

    Download EtreCheck from https://etrecheck.com

    Runtime 1:46

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        27" iMac (Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 2.9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (903.00 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Seagate  FreeAgent        1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            FreeAgent Drive (disk1s2) /Volumes/FreeAgent Drive : 999.86 GB (886.02 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/VMware Horizon View Client.app

        [not loaded]    com.vmware.kext.vmioplug.10.5.2 (10.5.2 - 2013-07-05) [Support]

     

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6 - 2016-08-07) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.ndcengine (1.0 - SDK 10.6 - 2016-08-05) [Support]

     

            /System/Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.2 - SDK 10.6 - 2016-08-05) [Support]

        [loaded]    com.symantec.kext.ips (3.5 - SDK 10.6 - 2016-08-05) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    153 Apple tasks

        [running]    78 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    155 Apple tasks

        [running]    90 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-02) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-10-20) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-02) [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-02-28) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2013-10-20) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2013-10-20) [Support]

        [not loaded]    com.symantec.sep.migratesettings.plist (2013-11-27) [Support]

        [running]    com.symantec.sharedsettings.plist (2013-10-20) [Support]

        [running]    com.symantec.symdaemon.plist (2013-10-20) [Support]

        [failed]    com.torch.update.agent.plist (2013-08-10) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2013-05-28) [Support]

        [loaded]    com.nchsoftware.disketch.schedule.LikeSurvey.plist (2015-03-03) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        CrossOver    Application  (/Applications/CrossOver.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

     

    Other Apps: ⓘ

        [loaded]    com.codeweavers.CrossOver.6112

        [running]    com.codeweavers.CrossOverCDHelper.80352

        [loaded]    396 Apple tasks

        [running]    206 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-18) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-08)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.5 (2013-05-13) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-18) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-08)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-23) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        JavaAppletPlugin: Java 8 Update 31 (2015-02-28) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.10 (2015-09-29) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Java (2015-02-28) [Support]

        Symantec QuickMenu (2013-11-27) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 96.34 GB

        Destinations:

            FreeAgent Drive [Local]

            Total size: 999.86 GB

            Total number of backups: 16

            Oldest backup: 11/9/13, 2:31 PM

            Last backup: 8/7/16, 4:53 PM

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 96.34 GB X 3)

     

    Top Processes by CPU: ⓘ

           102%    mdworker(25)

             3%    WindowServer

             2%    fontd

             0%    kernel_task

             0%    SymDaemon

     

    Top Processes by Memory: ⓘ

        783 MB    kernel_task

        500 MB    mdworker(25)

        467 MB    softwareupdated

        385 MB    SymDaemon

        262 MB    com.apple.WebKit.WebContent(3)

     

    Virtual Memory Information: ⓘ

        2.17 GB    Free RAM

        5.83 GB    Used RAM (3.05 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 7, 2016, 04:44:18 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-08-07-164418_[redacted].crash

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Aug 7, 2016, 04:42:19 PM    Self test - passed

        Aug 5, 2016, 05:31:32 PM    /Library/Logs/DiagnosticReports/softwareupdated_2016-08-05-173132_[redacted].cr ash

            /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Aug 7, 2016 5:16 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Aug 7, 2016 5:16 PM in response to rkaufmann87

    Still having the problem.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 7, 2016 5:28 PM in response to Annoyed_Chris
    Level 9 (58,184 points)
    Photos for Mac
    Aug 7, 2016 5:28 PM in response to Annoyed_Chris

    You have installed multiple antivirus apps on your computer, I now see:

     

    com.symantec.kext.SymAPComm

     

    Locate the developers instructions for uninstalling the Symantec AV apps and follow them. Then restart in Safe Mode after uninstalling and then restart normally and test. If you continue to have problems then the run another EtreCheck report and look  for hints of any additional AV apps. If you see any then uninstall as you have with Avast and now Symantec. If the problems persist do an erase and install of OS X and then manually restore your data files and manually install all of your apps.

     

    Either you or another user of the computer have made a mess of it.

  • by Annoyed_Chris,

    Annoyed_Chris Annoyed_Chris Aug 7, 2016 5:38 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Aug 7, 2016 5:38 PM in response to rkaufmann87

    I'm not seeing that.  I've uninstalled all AV software, and nothing is changed.

     

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-07 17:37:08

    Download EtreCheck from https://etrecheck.com

    Runtime 1:23

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        27" iMac (Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 2.9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (902.98 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Seagate  FreeAgent        1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            FreeAgent Drive (disk1s2) /Volumes/FreeAgent Drive : 999.86 GB (886.02 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/VMware Horizon View Client.app

        [not loaded]    com.vmware.kext.vmioplug.10.5.2 (10.5.2 - 2013-07-05) [Support]

     

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6 - 2016-08-07) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.ndcengine (1.0 - SDK 10.6 - 2016-08-05) [Support]

     

            /System/Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.2 - SDK 10.6 - 2016-08-05) [Support]

        [loaded]    com.symantec.kext.ips (3.5 - SDK 10.6 - 2016-08-05) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    152 Apple tasks

        [running]    79 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    155 Apple tasks

        [running]    90 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-02) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-10-20) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-02) [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-02-28) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2013-10-20) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2013-10-20) [Support]

        [not loaded]    com.symantec.sep.migratesettings.plist (2013-11-27) [Support]

        [running]    com.symantec.sharedsettings.plist (2013-10-20) [Support]

        [running]    com.symantec.symdaemon.plist (2013-10-20) [Support]

        [failed]    com.torch.update.agent.plist (2013-08-10) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2013-05-28) [Support]

        [loaded]    com.nchsoftware.disketch.schedule.LikeSurvey.plist (2015-03-03) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        CrossOver    Application  (/Applications/CrossOver.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

     

    Other Apps: ⓘ

        [loaded]    com.codeweavers.CrossOver.6112

        [running]    com.codeweavers.CrossOverCDHelper.80352

        [running]    com.etresoft.EtreCheck.143072

        [loaded]    409 Apple tasks

        [running]    195 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-18) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-08)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.5 (2013-05-13) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-18) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-08)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-23) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        JavaAppletPlugin: Java 8 Update 31 (2015-02-28) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.10 (2015-09-29) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Java (2015-02-28) [Support]

        Symantec QuickMenu (2013-11-27) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 96.36 GB

        Destinations:

            FreeAgent Drive [Local]

            Total size: 999.86 GB

            Total number of backups: 16

            Oldest backup: 11/9/13, 2:31 PM

            Last backup: 8/7/16, 4:53 PM

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 96.36 GB X 3)

     

    Top Processes by CPU: ⓘ

             3%    WindowServer

             3%    fontd

             2%    com.apple.WebKit.WebContent(3)

             1%    Safari

             0%    kernel_task

     

    Top Processes by Memory: ⓘ

        794 MB    kernel_task

        467 MB    softwareupdated

        385 MB    SymDaemon

        270 MB    com.apple.WebKit.WebContent(3)

        229 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        2.15 GB    Free RAM

        5.85 GB    Used RAM (2.35 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 7, 2016, 04:44:18 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-08-07-164418_[redacted].crash

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Aug 7, 2016, 04:42:19 PM    Self test - passed

        Aug 5, 2016, 05:31:32 PM    /Library/Logs/DiagnosticReports/softwareupdated_2016-08-05-173132_[redacted].cr ash

            /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 7, 2016 8:24 PM in response to Annoyed_Chris
    Level 9 (58,184 points)
    Photos for Mac
    Aug 7, 2016 8:24 PM in response to Annoyed_Chris

    This time look at your EtreCheck report, the Symantec app is notes in many places. You clearly did not uninstall it otherwise I would not be able to see it.