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All replies
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Helpful answers
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Jul 13, 2016 1:10 PM in response to Deb M3by rkaufmann87,Deb M3 wrote:
Meg. Delete the Virus Barrier? I don't know how to find it again.
Look in the Applications folder of your computer and see if you find a folder called Intego and/or an app called Virus Barrier. You can also post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app. If we see any evidence of Virus Barrier or any other Intego product we can let you and then you can contact the developers of that product to learn how to properly uninstall it.
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Jul 13, 2016 1:52 PM in response to rkaufmann87by Deb M3,I see a folder with Intego written on it. What do I do now?
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Jul 13, 2016 1:59 PM in response to Deb M3by rkaufmann87,Okay, what you do is follow the instructions in:
https://support.intego.com/entries/20727167-How-to-Install-Uninstall-X6-Software -From-My-Computer-
After doing so, then restart your computer in Safe Mode. To restart in Safe Mode, hold down the Shift Key on startup until the computer fully restarts. After the computer restart it normally and test the computer.
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Jul 13, 2016 2:14 PM in response to rkaufmann87by Deb M3,If I want to show you what's in my intego folder I clicked on the camera it opens up to what's on my desktop. My intego file is under applications. I go to applications and select intego where do I go from here?
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Jul 15, 2016 5:20 PM in response to Deb M3by Eric Root,See the post above your last post for uninstall instructions. It is a link. Click on it to get the uninstall instructions.