HT204270: Get help if you can’t receive text messages from an iPhone

Learn about Get help if you can’t receive text messages from an iPhone
catmcgrath84
Level 1 (4 points)
iPhone

Q: How do I receive text messages after iMessage is off?

My iPhone broke and I have a Galaxy s5 now. I turned off iMessages and Facetime. I have deactivated my number with apple and have even change my password. I still cannot receive text messages from iPhone users. I get all messages from Android people but not iPhone. How do I fix this?

Posted on Jul 14, 2016 5:21 AM

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catmcgrath84

Q: How do I receive text messages after iMessage is off?

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  • Helpful answers

  • by Alwayswantingtohelp1,

    Alwayswantingtohelp1 Alwayswantingtohelp1 Jul 14, 2016 5:32 PM in response to catmcgrath84
    Community Specialists
    Jul 14, 2016 5:32 PM in response to catmcgrath84

    Hello catmcgrath84,


    Thank you for using Apple Support Communities. 


    It is my understanding that you are not able to receive text messages from iPhones on your Galaxy s5. I know I like to receive all my messages from all my friends. I recommend making sure all the steps in the following article have been taken: 

     

    Get help if you can’t receive text messages from an iPhone

     


    Best Regards

  • by catmcgrath84,

    catmcgrath84 catmcgrath84 Jul 15, 2016 12:21 PM in response to Alwayswantingtohelp1
    Level 1 (4 points)
    iPhone
    Jul 15, 2016 12:21 PM in response to Alwayswantingtohelp1

    I read the link you provided but in my original question I mentioned that I did all those things that the link told me to do. I turned off iMessages and Facetime. I deactivated my number with apple. I changed my Apple ID password. I still cannot get iPhone messages.

  • by imobl,

    imobl imobl Jul 15, 2016 12:44 PM in response to catmcgrath84
    Level 5 (6,857 points)
    iPhone
    Jul 15, 2016 12:44 PM in response to catmcgrath84

    You cannot receive messages sent from iMessage on a non-Apple

    device such as your Galaxy s5.

     

    What app are the iPhone users using to send you messages? They

    will not be able to reach your Galaxy s5 using iMessage, but will have

    to use another messaging app.

  • by catmcgrath84,

    catmcgrath84 catmcgrath84 Jul 15, 2016 1:02 PM in response to imobl
    Level 1 (4 points)
    iPhone
    Jul 15, 2016 1:02 PM in response to imobl

    So I have call every single person with an iPhone (which is a TON) and tell them to download some other message app just to text me? That seems a little ridiculous.  Apple has no other solution? I am a HUGE apple fan (can't get an iPhone at the moment thus the Galaxy s5). Apple just took a major hit in my book. From what I can tell from the internet this has been an issue for YEARS. If turning off iMessages is supposed to work and deactivating my number from Apple why wouldn't that work? I'm extremely frustrated. Not with whoever is trying to help me but that this process is so COMPLICATED.

  • by imobl,

    imobl imobl Jul 15, 2016 2:24 PM in response to catmcgrath84
    Level 5 (6,857 points)
    iPhone
    Jul 15, 2016 2:24 PM in response to catmcgrath84

    If you deregistered from iMessage, iPhone users can communicate with you

    using iMessage if they have a messaging plan with their wireless provider and

    if they have chosen to allow iMessage to send SMS when recipient is not using

    iMessage.

    Use Messages with your iPhone, iPad, or iPod touch - Apple Support

     

    Can you sent SMS to the iPhone users?