AweItsChris
Level 1
(4 points)
Q: Can't update or load website.
Hi, my names Chris and I bought a MacBook Air off of eBay about 2 years ago and I decided to use it and I noticed that I was on Mac OS X version 10.6.8 and decided to check for software updates. As soon as I attempted to check, it would fail and a pop up would appear saying "Software Update can't check for updates because of a network problem". I am absolutely positive that my internet connection is working completely because I just got it about 1 week ago. I'm sorry to ask a lot but another problem I have is that whenever I go online, some website fail to load and under it this appears "ERR_EMPTY_RESPONSE". On website like YouTube and Apple Discussion work. It would help if someone would help me fix these 2 problems.
MacBook Air, Mac OS X (10.6.8)
Eric Root
Level 9
(70,238 points)
Do you have access to another network where you could see if you still have the same problems? That will help determine whether there is a network problem or a computer problem.
Have you restarted/reset the router?
Connecting to App Store Problems
Connecting to App Store Problems (2)
Safari doesn't load a page or webpage items are missing
Safari/other browsers – Website not loading
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
