Reset security question

I Have tried to reset my id security questions but failed and there is no reset option on my id in page even after creating a rescue mail, is anyone there be of help?

Posted on Jul 14, 2016 4:52 AM

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1 reply

Jul 14, 2016 7:27 AM in response to Myrornah

A rescue email address can only be added if you know the answers to your questions, if you've added an address it will be a an additional/alternate email address which is different. To reset your questions you will have to contact Support in the country where you are (and which is therefore the country on your account) : If you forgot the answers to your Apple ID security questions


If you can't reset your security questions

If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add one for potential future use : About your Apple ID email addresses - Apple Support

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

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Reset security question

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