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kawingli
Level 1 (4 points)
Apple Music

Q: Unable to re-download TuneIn Radio Pro

I purchased TuneIn Radio Pro app back in 2011 and now the AppStore is telling me I have to purchase again?

 

Could someone from Apple help me fixing that? I don't want to pay for the app again since I already did back in 2011.

 

Thanks.

iPhone 6s Plus, iOS 9.3.2

Posted on Jul 14, 2016 4:04 AM

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kawingli

Q: Unable to re-download TuneIn Radio Pro

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  • by sarah_s1,

    sarah_s1 sarah_s1 Jul 14, 2016 4:28 PM in response to kawingli
    Community Specialists
    Jul 14, 2016 4:28 PM in response to kawingli

    Hi kawingli!

     

    I understand you're being prompted to purchase an app that you've already paid for. I can understand why you wouldn't want to pay twice for the same app, and I'm happy to help get this resolved.  One possible explanation would be if you have more than one Apple ID, and it was purchased using the other Apple ID.  If you're sure that's not the case, it would be best to contact iTunes support to look into this further for you.  iTunes support can be reached by clicking the following link, then select "iTunes and Apple Music":

     

     

    Contact Apple Support

     

    Thanks for using Apple Support Communities.


    Cheers!