Howard Hass
Level 1 (9 points)
Desktops

Q: Cannot send mail

Hello,

 

I have 2 email accounts with verizon.net. I am running OS 10.11.5, mail 9.3 on an imac. Recently one of the 2 accounts stopped sending mail. The mail goes directly to the outbox where it stays. I have checked all the settings and they are correct. I can receive mail on this account and can send and receive from the other account. I also have an ipad and a Mac book with the same settings. Both the Mac book and the ipad can send mail from the affected account.

Any help will be appreciated.

Posted on Jul 14, 2016 6:48 AM

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Howard Hass

Q: Cannot send mail

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  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 14, 2016 7:56 AM in response to Howard Hass
    Level 9 (58,184 points)
    Photos for Mac
    Jul 14, 2016 7:56 AM in response to Howard Hass

    Have you tried Use Mail Connection Doctor - Apple Support?

  • by Howard Hass,

    Howard Hass Howard Hass Jul 14, 2016 9:40 AM in response to Howard Hass
    Level 1 (9 points)
    Desktops
    Jul 14, 2016 9:40 AM in response to Howard Hass

    Yes, all green. I have no trouble receiving email, when I send I don't even get an error message, it just goes straight to the outbox and will not send.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 14, 2016 9:45 AM in response to Howard Hass
    Level 10 (207,926 points)
    Applications
    Jul 14, 2016 9:45 AM in response to Howard Hass

    From the Mail menu bar, please select

              Window ▹ Connection Doctor

    Click the Show Detail button. A drawer opens. Try to send a test message and post the text that appears.

    Anonymize any private information before posting. That means names, email addresses, contents of messages, and anything else that you don't want to make public.

  • by garyfromrio linda,

    garyfromrio linda garyfromrio linda Jul 14, 2016 2:37 PM in response to Howard Hass
    Level 2 (343 points)
    Jul 14, 2016 2:37 PM in response to Howard Hass

    I hope that you don't have comcast.  I too had sudden problems this morning with email, couldn't connect to imap server.  Intermittent receive and no send.  Email would just go to draft folder and it showed message sent but no connection to smtp server.  Contacted Comcast who said to reinstall email app to which I told them I was on a mac and to reinstall app I would have to reinstall OS.  Then they wanted me to change my settings in Mail which were the settings that I had already in place, then they wanted to create new account but Mail wont allow it when you use the same address and password as the existing account.  I could not get it across to them that it was the same on 3 different mac computers.  Finally they made out a trouble ticket and escalated the problem to their advanced troubleshooting team.  An hour later all of a sudden everything worked again and no one knows anything. Strange......

  • by appreciate,

    appreciate Jul 15, 2016 1:19 AM in response to Howard Hass
    Level 4 (1,276 points)
    Mac OS X
    Jul 15, 2016 1:19 AM in response to Howard Hass

    Read this article : Mail (Yosemite): Verify an account’s outgoing mail server