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Problem with Admin Password

Please help...


Initially I have an account as Admin and another account for my kid (with parental control).

And then I remove myself as Admin, and allow my kid's account to become admin. During the process there is a question: do you want this account to be under parental control as well? I chose yes.


Then the computer restarted.


But... my kid's account become ordinary member (not admin).

And when I want to change setting of system, it requires admin account name and password.

I tried my old account and password, as well as my kid's account and password. Both failed.


I tried to hard reset the computer, i.e. restart and the before it comes up again i press Command+R. However, what comes up is a request for password before I can proceed with the hard reset. I tried my old password as well as my kid's password again. No use.


Please help what should I do now?

MacBook Air, OS X El Capitan (10.11.5)

Posted on Jul 14, 2016 8:53 AM

Reply
3 replies

Jul 14, 2016 9:47 AM in response to layminto

Please take these steps to restore administrator privileges to your account. This somewhat tedious procedure is only necessary if you've confirmed that no working administrator account exists on the system.

If you don't already have a current backup of all your data, you must back up before taking any of the steps below. Ask if you need guidance. You won't need the backup unless something goes wrong—which is always possible.

Step 1

Start up in Recovery mode. The OS X Utilities screen will appear.

Step 2

Take this step only if you use FileVault 2. Launch Disk Utility, then select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

Step 3

Select

Utilities Terminal

from the menu bar. In the window that opens, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window opens. Select your startup volume if not already selected. Pull down the menu labeled

Select the user account

and select

System Administrator (root)

Follow the prompts to set a password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9. I suggest you write down the password. If you don't write it down and forget it, you'll have to start over from Step 1.

Select

Restart...

from the menu bar.

Step 4

This step, like Step 2, applies only if you use FileVault. Log in as usual, then select

Log Out...

from the menu bar, or press the key combination shift-command-Q. Don't restart. You'll be returned to the login screen.

Step 5

At the login screen, click Other... Enter "root" (without the quotes) in the Name field, and enter the password you set in Step 3 in the Password field. You should now be logged in as root. This is a potentially dangerous condition. Do nothing while logged in as root except as indicated below. You'll be fine as long as you don't deviate from the plan.

Open the Users & Groups preference pane. Select your usual administrator account in the list of users and check the box marked

Allow user to administer this computer

You'll be prompted to restart. Do that and log in as yourself—not as root. Your administrator status should now be restored.

Step 6 (optional, but recommended)

Follow the instructions in this support article under the heading "How to disable the root user." You must authenticate in Directory Utility as "root" with the root password you set in Step 3. Authenticating as another administrator won't work.

Credit for this idea to ASC member wessongroup.

Problem with Admin Password

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