Q: Lost Most Contacts
Hello.
Today I noticed that I have lost 80% of the names and addresses I had in my Contacts file on my iMac. I still have the complete list on my iPhone. My iCloud Contacts settings are On on both my phone and computer. How do I transfer my complete contact list from my phone to my computer and make sure they stay there? Thank you!
iMac (27-inch Mid 2011), OS X El Capitan (10.11.5)
Posted on Jul 14, 2016 9:00 AM
1. Please export your contacts directly from icloud.com to a file for safekeeping.
2. Back up all data.
3. Open the iCloud pane in System Preferences. Verify that you're signed in with your usual Apple ID. Uncheck the box marked Contacts. When prompted to confirm, select
Delete From Mac
The contacts will still be on iCloud and on any other devices that sync with the same account. Leave the preference pane open.
4. Launch the Contacts application and verify that your iCloud contacts have been removed. If you keep all your contacts on iCloud, the database should now be empty.
5. In the iCloud preference pane, re-check the Contacts box and close the window. The contacts should reappear within a few seconds, if you're connected to the Internet. Otherwise, stop here and post your results.
Posted on Jul 14, 2016 10:08 AM