raviya_yako
Level 1 (4 points)
iPhone

Q: how to sync iPhone 5 to a new pc??please help me

hello people...recently i synced my iphone to one of my friend's laptop and synced some songs from that pc to my iphone..then today i tryed to sync my iPhone to my laptop using itunes..i authorized my pc by entering my icloud password and email..it was successfully synced..but the the problem is it won't let me to add songs or videos to my iphone using my pc..when i drag and drop the files that I want to be synced there is  forbidden symbol..IT WON'T LET ME SYNC anything to iphone using my laptop using itunes..please tell me how to fix it..when i logged into  iCloud account and in the devices section my friend's laptop is not showing up(only my iphone and my laptop is showing in the devices section).....please help me to fix it without resetting it..i have a playlist in my phone and  don't want to lose it    and sorry for my bad english

iPhone 5, iOS 9.3.2

Posted on Jul 14, 2016 12:06 PM

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raviya_yako

Q: how to sync iPhone 5 to a new pc??please help me

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  • by judysings,

    judysings judysings Jul 15, 2016 8:50 AM in response to raviya_yako
    Community Specialists
    Jul 15, 2016 8:50 AM in response to raviya_yako

    Hello raviya_yako,


    Thanks for that info and choosing the Apple Support Communities. I know how important syncing your iPhone with your personal computer is to you! Based on what you stated, it seems you may be experiencing what happens when you sync your iOS device to more than one computer. You can only sync your iOS device with one iTunes library at a time. So to get music from your personal laptop onto your iPhone, you will have to use the "Erase and Sync" option in iTunes. Good news is any purchases made with your personal account in the iTunes & App Store can still be accessed as well. Here is more info that explains syncing.


    Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB


    Cheers!