HT205220: About encrypted backups in iTunes

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RoeLaff
Level 1 (4 points)
iPhone

Q: how can i retrieve my forgotten password for encrypted backup

How can I retrieve my forgotten password for encrypted backup

iPhone 6s, iOS 9.3.2

Posted on Jul 14, 2016 1:21 PM

by Demo,Apple recommended
Demo Demo
Level 10 (94,630 points)
iPad
A:

You can't. You have to restore as new and delete the encrypted backup. From the Apple in article....

You can't use an encrypted backup if you don't have the password. If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device. If you don't want to erase your device, restore from an iCloud backup instead.

Posted on Jul 14, 2016 1:27 PM

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RoeLaff

Q: how can i retrieve my forgotten password for encrypted backup

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  • by Demo,Apple recommended

    Demo Demo Jul 14, 2016 1:27 PM in response to RoeLaff
    Level 10 (94,630 points)
    iPad
    Jul 14, 2016 1:27 PM in response to RoeLaff

    You can't. You have to restore as new and delete the encrypted backup. From the Apple in article....

    You can't use an encrypted backup if you don't have the password. If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device. If you don't want to erase your device, restore from an iCloud backup instead.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 15, 2016 1:59 PM in response to RoeLaff
    Level 8 (37,788 points)
    Mac OS X
    Jul 15, 2016 1:59 PM in response to RoeLaff

    RoeLaff wrote:

     

    How can I retrieve my forgotten password for encrypted backup

    You can't retrieve it, but you have unlimited guesses. If you want to try some uncheck Encrypt Backup and you will be prompted immediately. If you are like most people it is a passcode that you have used in the past. The passcode entered the very first time you created an encrypted backup never changes, so go back in time.