Password prompt Office for Mac 2016

Question

Meevinman Author

Level 1

5 points

Password prompt Office for Mac 2016

Hi All

Before I start on this I'll just let you know where I've been with this particular query.

Went to the Microsoft communities with this issue and they're not sure what the cause is.

Went to whirlpool forums which is an Aussie tech forum, and I got no resolution there.

So as a last resort I thought I would ask the Apple community

One of my clients currently has Office for Mac 2016 installed, which was downloaded through Office 365 with his Enterprise E3 license.

He is having an issue now where he is constantly prompted to enter his username and password as shown in the below screenshot

I have reset his password through 365 admin portal, and entered that in the outlook account settings.

I have since uninstalled office and done a reinstall on the clients Mac, also removed two keys from keychain: MicrosoftOffice15_2_DataADAL:....... and Microsoft Office Identities Cache 2. Microsoft identities settings 2 exists but that doesn't seem to related to login credentials.

Not too sure what else to do here and any help would be greatly appreciated.

MacBook Pro, OS X El Capitan (10.11)

Posted on Jul 14, 2016 3:12 PM

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Answer 1

Best reply

Nad Noslen

Level 1

9 points

Jan 23, 2017 9:04 AM in response to FoxFifth

The second link above solved our problem where Outlook For Mac users (v15.30) was repeatedly prompted for Office 365 service credentials. Our Office 365 setup is synchronizing with our local Active Directory.

1. Quit all office apps (word/excel/powerpoint/onenote/outlook).

2. Open keychain access and delete all “adal” & "office" entries

3. Relaunch Outlook and provide your credentials.

Side Note: we had already deleted the non-function accounts from Outlook and had to re-add them. That may have also played a role in fixing this problem.

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