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Q: Unable to Manage Subscriptions from Phone

iPhone 6, IOS 9.3.2

I need to cancel a subscription.  I am advised that I must go to "Settings", then "iTunes & App Store".  I am to tap on my Apple ID.  This is supposed to take me to a menu where I can manage my subscriptions.

This does not happen.  When I tap on my Apple ID, I choose "View Apple ID".  I window begins to open, but closes immediately, with no further effect.  I have logged in and out several times, and restarted several times.  I do not use iTunes software. 

Any help is appreciated.

 

Thank you,

Gary

iPhone 6, iOS 9.3.2

Posted on Jul 14, 2016 1:34 PM

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