Hi Carolyn, I have tried this on several occasions but I keep getting an error message stating that FileVault is encrypting my system and I cannot turn off FileVault until the encryption is complete. The only thing is it's been stuck on about 33% for about 3+ days now (see below).
I've tried reinstalling OS X (El Capitan) using Recovery Mode, but again I get the error message that my system is encrypting and wait until it has completed. I've also tried using the "Repair Disc" option, again to no avail.
.
My laptop is just a basic laptop and I have nothing really important on there, so I've never done a backup on it. I thought about completely wiping out the disc and starting over, but I bought my MacBook Pro (13") about 4 years ago, so I've already gone through several OS X updates that I paid for, and don't feel like paying for them again.
Any suggestions?? I'm going to try doing what Appreciate recommends above, but other than that, I'm at a loss for where to go next.