HT201328: How to unlock your iPhone for use with another carrier

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novaking_92
Level 1 (0 points)

Q: Locked Apple ID

Currently bought a second hand phone which was factory reset but the owner never removed there Apple id and now i am unable to use the phone, i have tried contacting the person i bought it from but they no longer have the same number, any suggestions?

iPhone 6

Posted on Jul 14, 2016 9:13 PM

by Niel,Apple recommended
Niel Niel
Level 10 (311,478 points)
A:

If you bought it through a place such as Amazon or eBay, ask the people running the site/store for a refund. The activation lock is an anti-theft measure; normally, unless you’re a device’s original owner, only the person who set the lock might be willing to remove it for you.

 

(143473)

Posted on Jul 14, 2016 9:19 PM

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novaking_92

Q: Locked Apple ID

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  • Helpful answers

  • by Niel,Apple recommended

    Niel Niel Jul 14, 2016 9:19 PM in response to novaking_92
    Level 10 (311,478 points)
    Jul 14, 2016 9:19 PM in response to novaking_92

    If you bought it through a place such as Amazon or eBay, ask the people running the site/store for a refund. The activation lock is an anti-theft measure; normally, unless you’re a device’s original owner, only the person who set the lock might be willing to remove it for you.

     

    (143473)

  • by novaking_92,

    novaking_92 novaking_92 Jul 14, 2016 9:20 PM in response to Niel
    Level 1 (0 points)
    Jul 14, 2016 9:20 PM in response to Niel

    See I tried that and they informed me I need to contact the seller, Is there no way around it as I am unable to contact the person as stated they have a new number :/

  • by Rysz,Apple recommended

    Rysz Rysz Jul 14, 2016 9:20 PM in response to novaking_92
    Level 6 (19,773 points)
    iTunes
    Jul 14, 2016 9:20 PM in response to novaking_92

    The only way to remove the screen lock is with the Apple ID and Password used on it. Contact the previous owner or get your money back. The phone is useless without the Apple ID and Password. No one, not even Apple can unlock it.

  • by novaking_92,

    novaking_92 novaking_92 Jul 14, 2016 9:23 PM in response to Rysz
    Level 1 (0 points)
    Jul 14, 2016 9:23 PM in response to Rysz

    seems like ill just have to have an expensive paper weight or door stop :/

  • by Rysz,

    Rysz Rysz Jul 16, 2016 7:56 AM in response to novaking_92
    Level 6 (19,773 points)
    iTunes
    Jul 16, 2016 7:56 AM in response to novaking_92

    they informed me I need to contact the seller,

    If by "they" you mean Amazon, eBay, or similar, you have buyers protection rights and they, not the individual seller, owe you a refund. Check the small print...