Lalaland28
Level 1 (11 points)
iPhone

Q: Apps won't update after changing Apple ID email

Hi! I've recently changed my Apple ID email address( I had to because the previous email had been hacked), and the App Store on my iPhone 6S won't allow me to install any app updates. What should I do?

Many thanks!

Posted on Jul 15, 2016 2:55 AM

by Lalaland28,Apple recommended
Lalaland28 Lalaland28
Level 1 (11 points)
iPhone
A:

I only changed the email address as the previous one had been hacked or compromised. I had to delete the two apps and re-install them. The new email was acknowledged in this case, so problem solved. Many thanks for your help!

Posted on Jul 15, 2016 6:10 AM

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Lalaland28

Q: Apps won't update after changing Apple ID email

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  • Helpful answers

  • by Demo,

    Demo Demo Jul 15, 2016 4:18 AM in response to Lalaland28
    Level 10 (94,961 points)
    iPad
    Jul 15, 2016 4:18 AM in response to Lalaland28

    Did you sign out of the old ID and into the new ID in Settings>iTunes & App Store>Apple ID? Did you follow all of these steps as well?

    What to do after you change your Apple ID email address or password - Apple Support

  • by Lalaland28,

    Lalaland28 Lalaland28 Jul 15, 2016 5:12 AM in response to Demo
    Level 1 (11 points)
    iPhone
    Jul 15, 2016 5:12 AM in response to Demo

    Thanks for your message! Yes, I've done all those things, but every time I try to update an app, the App Store requests that I introduce the password for the previous email associated with the account, but it won't recognise either the old password or the new one for the new account email address.

  • by Demo,

    Demo Demo Jul 15, 2016 5:30 AM in response to Lalaland28
    Level 10 (94,961 points)
    iPad
    Jul 15, 2016 5:30 AM in response to Lalaland28

    You did simply change the Apple ID, correct? You did not create a new one? Did you follow these instructions?

    Change your Apple ID - Apple Support

     

    Try signing out of the ID in the settings, close the App Store and force restart.

     

    Settings>iTunes & App Store>Sign out

     

    Close the App Store. Press the Home button two times quickly. You'll see small previews of your recently used apps. Swipe left to find the App Store and swipe up on the app's preview to close it.

     

    Next, force resort the phone. No data is affected by this. Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen.

     

    Go back to Settings>iTunes & App Store>Sign In. Try an update again.

  • by Bakhtina,

    Bakhtina Bakhtina Jul 15, 2016 5:34 AM in response to Lalaland28
    Level 3 (721 points)
    iCloud
    Jul 15, 2016 5:34 AM in response to Lalaland28

    Is it possible that you created a brand new Apple ID instead of modifying the original Apple ID to change its name to your new email address?

     

    If you created a brand new Apple ID, it is a separate account, so it won't be able to update apps purchased and downloaded from another account (this is true for paid app AND free apps). If you want to update an app, you would need to gain access to the original Apple ID (you can change its name like this : Change your Apple ID - Apple Support), or, if you can't, you would need to delete the app and install it again (yes, you would lose information you saved in the app unless this information is synced with an Internet account, like a game account or Facebook, for example).

  • by Lalaland28,Apple recommended

    Lalaland28 Lalaland28 Jul 15, 2016 6:10 AM in response to Bakhtina
    Level 1 (11 points)
    iPhone
    Jul 15, 2016 6:10 AM in response to Bakhtina

    I only changed the email address as the previous one had been hacked or compromised. I had to delete the two apps and re-install them. The new email was acknowledged in this case, so problem solved. Many thanks for your help!

  • by Demo,

    Demo Demo Jul 15, 2016 6:55 AM in response to Lalaland28
    Level 10 (94,961 points)
    iPad
    Jul 15, 2016 6:55 AM in response to Lalaland28

    Glad to hear that you got it all worked out.