HT201232: Contact Apple for support and service

Learn about Contact Apple for support and service
andriufromvilnius
Level 1 (4 points)
Apple Watch

Q: apple watch

hi,can you help me i buy apple watch 42mm and the previous user left in apple id and I can not connect watches  to my phone:(

Apple Watch, iOS 9.3.2

Posted on Jul 15, 2016 12:55 AM

by Jonathan UK,Solvedanswer
Jonathan UK Jonathan UK
Level 7 (29,317 points)
Apple Watch
A:

Hi Andriu

 

You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.

 

To be able to pair the watch to your own iPhone, you would need the previous owner to either:

 

  • Enter their Apple ID and password on your device, or;
  • Turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.

 

If you cannot arrange for the previous owner to do this, you should return the watch for a refund or exchange.

 

You will not otherwise be able to use the watch (there is no way around this security feature).

 

More information:

About Activation Lock on your Apple Watch - Apple Support

Posted on Jul 15, 2016 1:18 AM

Close
andriufromvilnius

Q: apple watch

  • All replies
  • Helpful answers

  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Jul 15, 2016 1:18 AM in response to andriufromvilnius
    Level 7 (29,317 points)
    Apple Watch
    Jul 15, 2016 1:18 AM in response to andriufromvilnius

    Hi Andriu

     

    You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.

     

    To be able to pair the watch to your own iPhone, you would need the previous owner to either:

     

    • Enter their Apple ID and password on your device, or;
    • Turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.

     

    If you cannot arrange for the previous owner to do this, you should return the watch for a refund or exchange.

     

    You will not otherwise be able to use the watch (there is no way around this security feature).

     

    More information:

    About Activation Lock on your Apple Watch - Apple Support

  • by andriufromvilnius,

    andriufromvilnius andriufromvilnius Jul 15, 2016 3:05 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Jul 15, 2016 3:05 AM in response to Jonathan UK

    maybe you can tell the full email by seriel number FH*******R7N i will write to ask to disconnect device from icloud


    <Personal Information Edited by Host>

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jul 15, 2016 3:16 AM in response to andriufromvilnius
    Level 7 (29,317 points)
    Apple Watch
    Jul 15, 2016 3:16 AM in response to andriufromvilnius

    I'm afraid that no-one here (a user-based community) can tell you the previous owner's Apple ID email address (or password). Nor will Apple either provide you with that information or contact the previous owner on your behalf.

     

    If you cannot arrange for the seller to remove Activation Lock (as previously advised), return the watch for a refund.

     

    Note that you should not post personal information here, including product serial numbers (anything that you post here is publicly viewable).

     

    More information:

    About Activation Lock on your Apple Watch - Apple Support