ssecrio
Level 1
(4 points)
Q: iTunes Gift Song
I have a trouble redeeming iTunes gift song. When i tried to redeem the song, it wont direct to the iTunes Store instead of the link to download iTunes. And i already have iTunes in my PC before i got the gift. So, what can i do to fix that? Thank you.
iTunes Gift Song, Windows 7
AppleScientist
Level 1
(43 points)
Not to worry ssecrio! This sounds like an issue with the iTunes associations which are created when iTunes is installed on the operating system.
I would follow the instructions found in the following article: Troubleshooting iTunes Associations on Windows HT204275
If that doesn't help you much, feel free to follow-up with this article: If you can't redeem your iTunes Store Gift Card or code HT201195
One final option I can provide you is to contact AppleCare at +1 (800) APL–CARE letting them know about the issue, an iTunes Store Advisor should be able to push the download to your account for you, but I would only do this as a final option.
Happy to help,
AppleScientist
