onyinyelekki
Level 1 (8 points)
Apple Music

Q: having issues with apple music payment

hi. I've been using the same debit card to pay for my apple music subscription since i joined apple music. my subscription renewal has been automatic but for some reason i can't pay for my subscription, it keeps saying my payment method has been declined but it same card I've been using from the beginning. i dunno what to do coz I've only got the one card, all my downloaded songs have disappeared. please help me

iPhone 5s, iOS 9.3.2

Posted on Jul 15, 2016 10:24 AM

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onyinyelekki

Q: having issues with apple music payment

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  • by JovonaP.,

    JovonaP. JovonaP. Jul 16, 2016 1:51 PM in response to onyinyelekki
    Community Specialists
    Jul 16, 2016 1:51 PM in response to onyinyelekki

    Hello onyinyelekki,

    Thank you for using Apple Support Communities. It's my understanding your Apple Music subscription has ended due to a declined payment. I definitely understand the importance of music and want you to be able to access your downloaded songs again. I am happy to help.

    Since the payment method has been declined you may need to update your billing information. Please use the link below for assistance:

    Pay an unpaid balance in the iTunes Store

    Have a wonderful day!