HT201354: If you forgot your Apple ID

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therottweiler

Q: Forgotten Apple ID or deleted e-mail adress

I have to give you the full story in order for you to understand what happened.

 

I broke the screen of my iPhone 5 about a year ago. I've used another phone since then, but today I finally decided to repair it. At the time my dad took it to some service guy, but he didn't repair it because I decided to get another phone instead. However, my iPhone spent a bout 2 weeks in his shop.

 

Today, after replacing the screen, the iPhone asks me to set it up all over again, even though I didn't perform a reset to factory settings or anything. That wouldn't have been possible since the phone with the broken screen showed no image. As far as I can remember, the phone was connected to this very Apple ID that I'm writing from, which is on an Yahoo e-mail adress. However, now it asks for a Gmail account. I did have an Apple ID on a Gmail account a while ago, but the problem is I deleted that e-mail adress.

 

What can be done now ?

I bought the phone from an Orange shop a few years ago. Would they be able to somehow unlock it for me ?

There are no Apple stores anywhere near me.

Posted on Jul 15, 2016 12:18 PM

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