Two-factor Authentication not shown

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Level 1

10 points

Two-factor Authentication not shown

I read the link on Two-Factor Authenticationhttps://support.apple.com/en-us/HT205075 support article and I followed its suggestion of having a credit card on file.

For my iCloud account, I don't see the option for selecting two-factor authentication on one of my macs and one of my iPhones. I am running 10.11.5 on the macbook pro and 9.3.2 on my iPhone 6.

I haven't tried my other macs to see if the option is available.

How can I get two-factor authentication enabled?

Should I just call Apple support ?

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jul 15, 2016 12:37 PM

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Answer 1

Jul 15, 2016 12:52 PM in response to gsulshski

Do you have 2 step verification enabled.

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Answer 2

gsulshski Author

Level 1

10 points

Jul 15, 2016 1:45 PM in response to Winston Churchill

I don't and never had 2 step verification enabled.

I did double check on my apple id account management page via the web and it isn't enabled but is available.

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Answer 3

Jul 17, 2016 11:54 AM in response to gsulshski

2 factor verification is supposed to be available to everyone, however it was rolled out incrementally so it may well be that despite being supposed to be, that it isn't yet available to everyone. The reason I asked about 2 step verification is that some have suggested that 2 factor authorisation might not show up if 2 step verification is active,

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Answer 4

gsulshski Author

Level 1

10 points

Jul 15, 2016 1:52 PM in response to Winston Churchill

It was a good question with 2 step verification being enabled.

I tried earlier this year and I read that it was being rolled out so I thought that might be the case that I just wasn't on their list. Now I don't think that is the case.

I will call Apple Support.

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Answer 5

Jul 15, 2016 1:59 PM in response to gsulshski

FWIW, I don't have it listed either, I do have 2FA enabled though.

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