HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID
tobinho
Level 1 (4 points)
iCloud

Q: I bought the phone second hand and its asking for apple ID after  restore

I bought an iphone 6 and its asking for Apple username and password after restoring it

iPhone 6s, iOS 9.1

Posted on Jul 15, 2016 3:02 PM

by Winston Churchill,Apple recommended
Winston Churchill Winston Churchill
Level 10 (103,402 points)
Apple TV
A:

Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.


If you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.

Posted on Jul 15, 2016 3:06 PM

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tobinho

Q: I bought the phone second hand and its asking for apple ID after  restore

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  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Jul 15, 2016 3:06 PM in response to tobinho
    Level 10 (103,402 points)
    Apple TV
    Jul 15, 2016 3:06 PM in response to tobinho

    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.


    If you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.