HT205064: Check your Apple ID device list to see where you're signed in

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AnnTL
Level 1 (5 points)
iPad

Q: I am locked out of my iPad. I tried signing in with my id and password and it doesn't work. It says activation required.

My iPad is telling me my Apple ID is incorrect and I can't use it to unlock this iPad. I changed my password but it isn't working either. It also is not showing on the Devices page. I was just using the iPad and hour before this happened.

iPad, iOS 7.1.1

Posted on Jul 15, 2016 7:30 PM

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AnnTL

Q: I am locked out of my iPad. I tried signing in with my id and password and it doesn't work. It says activation required.

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  • Helpful answers

  • by Ethan7988,

    Ethan7988 Ethan7988 Jul 15, 2016 7:58 PM in response to AnnTL
    Level 4 (1,665 points)
    iPad
    Jul 15, 2016 7:58 PM in response to AnnTL

    Where is your iPad telling you this?

  • by AnnTL,

    AnnTL AnnTL Jul 15, 2016 8:09 PM in response to Ethan7988
    Level 1 (5 points)
    iPad
    Jul 15, 2016 8:09 PM in response to Ethan7988

    I unlock the initial page with my 4 character password to open the iPad. It then says sign into wi-fi Network, which I did, then says Activate iPad. I entered my Apple ID and Password it then says my iPad has been locked for security reasons. I went online from my PC and reset my password and tried again and now it says I have an incorrect Apple ID. It is the correct ID I have had it for more than 5 years and I am able to get into my Apple account on my PC. I don't know what happened in one hour that it doesn't work anymore. I have shut it down that did not work either. I also saw something that said the find my phone feature has been activated. I don't have an iPhone and I did not activate that feature I believe.

  • by Ethan7988,

    Ethan7988 Ethan7988 Jul 15, 2016 8:14 PM in response to AnnTL
    Level 4 (1,665 points)
    iPad
    Jul 15, 2016 8:14 PM in response to AnnTL

    Are you sure it says your iPad is locked, and not your Apple ID?

    >> If your Apple ID is locked - Apple Support <<

     

    Also, the find my iPhone feature is for the iPad, iPhone, and iPod touch, not just the iPhone.

  • by AnnTL,

    AnnTL AnnTL Jul 15, 2016 8:23 PM in response to Ethan7988
    Level 1 (5 points)
    iPad
    Jul 15, 2016 8:23 PM in response to Ethan7988

    This is what it says "Incorrect Apple ID" my id "********@****.net " cannot be used to unlock this iPad. but that is the correct ID. I logged into my iCloud account and apple account and it is correct. Maybe I'll just let it sit overnight and see if I can get in tomorrow, but I don't understand how it was working one minute and not the next and my Password and ID doesn't work on the iPad but works on the website.