Why does a site not work in Safari?

Question

Level 1

10 points

Why does a site not work in Safari?

In Safari (version 9.1.1) on my MacBook Pro15-inch, Mid 2012 (El Capital version 10.11.5), when I go to http://www.theweathernetwork.com the site does not work. This has been happening on my Mac for over a month, and it only happens on my Mac. Every other computer including my iPhone no issues. If I try another browser on my Mac, no issues. But with Safari I get this error:

Safari can’t open the page “https://www.theweathernetwork.com/ca”.

The error is: “The operation couldn’t be completed. Protocol error” (NSPOSIXErrorDomain:100)

Does anyone else have this issue? Do you have a solution or ideas for how to fix this?

Thanks

iPhone 6, iOS 8.1, Yosemite 10.10

Posted on Jul 15, 2016 5:15 PM

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Answer 1

Jul 15, 2016 5:18 PM in response to zoltan321

It's working fine on Safari 9.1.1 here.

First, make sure OS X is up to date. Open the App Store then select Updates from the menu.

If no updates are available, delete Safari cookies.

From your Safari menu bar click Safari > Preferences then select the Privacy tab then click: Remove All Website Data.

Quit then relaunch Safari then try http://www.theweathernetwork.com

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Answer 2

lllaass

Level 10

210,519 points

Jul 16, 2016 1:12 AM in response to zoltan321

If still problem:

Run this and post the results here so we know more about your configuration.

http://etrecheck.com/

EtreCheck

https://discussions.apple.com/docs/DOC-6172

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Answer 3

Eric Root

Level 10

685,293 points

Jul 16, 2016 6:17 AM in response to zoltan321

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

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Answer 4

zoltan321 Author

Level 1

10 points

Jul 17, 2016 10:44 AM in response to Carolyn Samit

If I Remove All Website Data then all my browser data will be lost. I don't want to lose all the history, passwords and other data. This only happens with the weather network site and the error is very specific. Nothing that I've seen in other browsers or computers. Everything on my computer is up to date. I'm thinning Apple must have introduce something in one of there recent updates to cause this issue, or the website mades some change, causing this issue.

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Answer 5

Jul 18, 2016 2:53 AM in response to Carolyn Samit

This seems a radical solution. Is there a way to selectively delete website data? A lot of us are having problems with Safari and they likely stem from Safari not being intelligent enough to purge from its cache the ton of temporary files that get loaded from pop-ups, embedded video files. The problem if you remove all website data, you may well delete cookies that you want.

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Answer 6

Eric Root

Level 10

685,293 points

Jul 18, 2016 6:06 AM in response to Penthesheila

If you want to try emptying the caches, go Safari/Preferences/Advanced and check Show Develop menu in menubar. Then go to that menu and select Empty Caches.

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