Q: Can't update my mini IPad to IOS 9 and it's stuck on a black screen
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Jul 16, 2016 11:08 AMby alex_oz,Hello T Kwan,
Thanks for that info and choosing the Apple Support Communities. I know how important getting your iPad working properly again is to you! If I understand correctly, you are unable to complete the update process to iOS 9 on your iPad Mini, even after plugging into iTunes on a computer. Here is what I suggest to resolve your issue:
1. Make sure your iTunes and computer operating system has all available updates installed, as that is important to properly communicate with your devices in the restore process:
Get the latest version of iTunes
2. Next, I would try turning off your iPad and restarting your computer, and then try the iTunes recovery process again.
If you can't update or restore your iPhone, iPad, or iPod touch
3. If you're still not able to get your iPad working, make sure to address the points in this article, as well as try with a different computer:
If you see an error when you update or restore your iPhone, iPad, or iPod
Cheers!
