raminshishehgar
Level 1 (6 points)
Apple Watch

Q: my apple watch displays am snake like cable

hi . i left my watch for several days and after that i tried to start it but it started to show a cable now its for 2 days on the magnetic charger but nothing happens . please help.and i need to say there is not apple service center in my country

Apple Watch, watchOS 2.2.1

Posted on Jul 15, 2016 9:31 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (29,455 points)
Apple Watch
A:

Hi

 

The symbol of a charging cable and lightning bolt appears when your watch battery has a low charge level.

 

Try charging your watch again for at least 2.5 hours (and perhaps longer, such as overnight).

 

When charging your watch, check that:

 

  • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

charger-plastic-2.gif

  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
    • Some watch docks, stands, cases or protectors might hinder this.
  • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
  • If you are charging your watch by plugging the cable into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is pushed fully into the power outlet.
    • Try using different adapters from the following:
      • The Apple USB Power Adapter that was supplied with the watch, or;
      • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
      • An Apple-certified (MFi) third-party 5W USB power adapter.
    • Try using a different power outlet (one that is known to be working properly).
  • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

 

After charging again, if your watch has not already restarted automatically, remove it from the charger and:

 

  • Try restarting it (by pressing and holding the side button until you see the Apple logo).
  • If necessary, next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

 

If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) with a view to having your product(s) checked (under warranty, if eligible):

 

 

More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

Posted on Jul 15, 2016 11:50 PM

Close
raminshishehgar

Q: my apple watch displays am snake like cable

  • All replies
  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jul 15, 2016 11:50 PM in response to raminshishehgar
    Level 7 (29,455 points)
    Apple Watch
    Jul 15, 2016 11:50 PM in response to raminshishehgar

    Hi

     

    The symbol of a charging cable and lightning bolt appears when your watch battery has a low charge level.

     

    Try charging your watch again for at least 2.5 hours (and perhaps longer, such as overnight).

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using different adapters from the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    After charging again, if your watch has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • If necessary, next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) with a view to having your product(s) checked (under warranty, if eligible):

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support