Q: Apple Store Helped Thief to Erase My Macbook Pro While It was Beeping!!
Guys, this is my terrible experience, please let me know if I can do anything to get my laptop back. My macbook pro was stolen in the library. I use Find My iphone app and played the sound immediately, at the same time, I located the thief with my laptop in the apple store 5 miles away. When I got there, I was told by the store manager that someone brought my beeping mac pro asking technician to erase data, and the technician just did it without asking any questions about proof of ownership. WHILE THE LAPTOP WAS BEEPING SHOWING MY NAME AND PASSWORD!! It is very obviously to see this mac is stolen, however, the technician and manager just erased the data and let the thief go! The only thing they suggested is to report to police. I can't imagine such thing happened in the store! Very weird thing! Looks like this store is pretty convenient to the thieves!
Anyone can suggest if anything I can do? Very weird thing. I talked to the representative online and he said "hey definitely would not have erased a Mac in the store that was beeping".
Thank you very much guys.
MacBook Pro with Retina display, OS X El Capitan (10.11)
Posted on Jul 15, 2016 8:54 PM