HT204051: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
Learn about If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
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Helpful answers
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Jul 16, 2016 7:59 PM in response to DVeneskiby darren.s,★HelpfulHello DVeneski,
Thank you for using Apple Support Communities.
I understand from your post that you are unable to turn on Wi-Fi on your iPhone 4. I certainly understand the need for Wi-Fi. I use it a lot myself. In a situation like this I recommend these steps:If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch
Check if the issue still exists after each step:
- Make sure you have the latest version of iOS.
- Tap Settings General > Reset > Reset Network Settings. This will reset all network settings, including Wi-Fi passwords, VPN, and APN settings.
Best Regards -
Jul 16, 2016 8:03 PM in response to darren.sby DVeneski,Okay that worked, now it won't connect. The little grey wheel just goes round and round. When I try to type in a network name I get a message that says "Could not scan for wireless networks. I have tried with a name that requires a password, and one that doesn't - same message.
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Jul 16, 2016 8:17 PM in response to DVeneskiby darren.s,Hello DVeneski,
Thanks for your quick reply! If you are still having issues connecting, you may want to have the hardware tested to make sure there isn't an issue with the Wi-Fi antenna. A hardware test can be run with Apple phone support, chat support or at one of the Apple Retail Stores. You will need to check to see which service options are available for your country here: https://getsupport.apple.com/
Cheers
