HT201287: Use Messages with your iPhone, iPad, or iPod touch

Learn about Use Messages with your iPhone, iPad, or iPod touch
hustedfc
Level 1 (4 points)
iPhone

Q: Messages will not send photos

I have an Iphone 6.  Cannot send photos.  Not sure why. Help.

iPhone 6, iOS 9.0.2

Posted on Jul 16, 2016 12:56 PM

by taniarmtl,Solvedanswer
taniarmtl taniarmtl
Level 1 (24 points)
A:

Hey this worked for me this morning!

 

If resetting your phone's network settings doesn't work or you have to do it constantly, you can try changing your Wifi DNS to use Google's DNS.

To do this for your wifi connection via your phone:
1. Go to Settings->Wi-Fi
2. Tap the "i" info icon next to your Wi-Fi network
3. Edit the DNS field, changing the value to 8.8.8.8
4. Exit Settings
5. Your Wi-Fi will reconnect and you should be able to send pictures via iMessage

This change will need to be re-applied if you ever choose "Forget This Network" or reset your phone's network settings. A more permanent fix is to set your router's primary DNS to 8.8.8.8!

 

 

hope this helps

Posted on Jul 22, 2016 7:05 AM

Close
hustedfc

Q: Messages will not send photos

  • All replies
  • Helpful answers

  • by JayB.,

    JayB. JayB. Jul 17, 2016 11:54 AM in response to hustedfc
    Community Specialists
    Jul 17, 2016 11:54 AM in response to hustedfc

    Hi hustedfc,

    In order to send pictures from your iPhone 6 you should check a few important things on your device. I can help you check this out! First, we should check if there are any updates available for your iPhone. 

     

    Update the iOS software on your iPhone, iPad, or iPod touch 

     

    After checking for updates, adjusting your Messages settings on your iPhone is also necessary. Sending media such as photos and audio requires a mobile data or Wi-Fi connection. Enabling MMS on the device, if not already enabled, should do the trick. Tap Settings > Messages then turn on MMS.

     

    If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

     

    You can use the link above for more great troubleshooting procedures to resolve the issue with sending pictures. Thanks for using Apple Support Communities for help.

    Have a great day.

  • by celliott147,

    celliott147 celliott147 Jul 18, 2016 8:21 AM in response to hustedfc
    Level 4 (1,571 points)
    Apple Watch
    Jul 18, 2016 8:21 AM in response to hustedfc

    My wife had this issue the other day. I logged her out of iMessage, restarted the device, logged into iMessage, and everything worked.

  • by taniarmtl,Solvedanswer

    taniarmtl taniarmtl Jul 22, 2016 7:05 AM in response to hustedfc
    Level 1 (24 points)
    Jul 22, 2016 7:05 AM in response to hustedfc

    Hey this worked for me this morning!

     

    If resetting your phone's network settings doesn't work or you have to do it constantly, you can try changing your Wifi DNS to use Google's DNS.

    To do this for your wifi connection via your phone:
1. Go to Settings->Wi-Fi
2. Tap the "i" info icon next to your Wi-Fi network
3. Edit the DNS field, changing the value to 8.8.8.8
4. Exit Settings
5. Your Wi-Fi will reconnect and you should be able to send pictures via iMessage

    This change will need to be re-applied if you ever choose "Forget This Network" or reset your phone's network settings. A more permanent fix is to set your router's primary DNS to 8.8.8.8!

     

     

    hope this helps