Q: I tried all three options mentioned here to activate my iPad Air but it says the email address I used in creating my Apple ID cannot be used to unlock the iPad. What else can I do?
Hi,
After updating installing iOS 9.3 updates, I cannot sign in to my iPad Air with the Apple ID, though I can do it on my iPhone 5 and iPhone 5s with the same ID. So, as advised by the Support section, I tried to restore factory settings last night using iTunes on my laptop. The device is now erased but I can’t activate it using the Apple ID. The msg reads: “s…..@gmail.com cannot be used to unlock this iPad.” To turn off the activation lock, I signed in to iCloud, logged in with Apple ID, but don’t see my iPad listed there, though I see my iPhone 5s there. I tried all methods suggest in https://support.apple.com/en-us/HT206203 and https://support.apple.com/en-us/HT201441 but for no avail. Can anyone kindly help me out?
Regards.
iPad Air, iOS 9.3.1
Posted on Jul 16, 2016 11:20 PM