iPhone Wall Charger Shock

Question

Level 1

8 points

iPhone Wall Charger Shock

I plugged my iPhone wall charger in to the wall with the USB cable connected. I went to get my phone and when I plugged my iPhone 6 into it I heard and saw a electrical pop from my wall charger. There was a burst of light that came form the wall charger where the USB plugs into. After that I unplugged my iPhone 6 but the screen turned white with black strips. I tried the power and home button but nothing happened. I then long pressed the power button and the screen turned off but now the phone will not turn on. I tried connecting it to another wall changer, connecting it to my computer, and held the power button and home button for 30 seconds but nothing would turn it on.

I tried using the wall charger that exploded and it dose not work. The USB that was used dose not work either with wall chargers and with a computer.

I do not know what iOS version it was on. Either the most current one or withing past 2 most recent one.

Anyone have this problem and/or a solution to this problem?

Thanks

iPhone 6, null

Posted on Jul 16, 2016 8:21 PM

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Answer 1

Jonathan UK

Level 10

164,021 points

Jul 17, 2016 6:30 AM in response to apples0

Hi

Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone and power accessories checked and to establish your available service options (including under warranty, if eligible):

When contacting Apple Support, if you do not know the serial number of your iPhone, you can instead use the IMEI/MEID number, which is on the back of your iPhone:

Find the serial number or IMEI on your iPhone, iPad or iPod touch - Apple Support

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Answer 2

apples0 Author

Level 1

8 points

Jul 17, 2016 2:57 PM in response to Jonathan UK

Will they still be able to help me even though my phone has been out of warranty for about a year?

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Answer 3

Jonathan UK

Level 10

164,021 points

Jul 17, 2016 3:00 PM in response to apples0

Apple may determine - for example - that your watch is eligible for out-of-warranty service, in which they will advise of the cost.

However, I'm afraid that no-one here can tell you what Apple will decide (this is a user-based community) and it is also not allowed here to speculate.

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