I forgot my security answers.

Forgot me security answers and in the "Manager your Apple ID" section, the change of security question is not been displayed for me.


User uploaded file


Any help please?

Posted on Jul 16, 2016 11:54 PM

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1 reply

Jul 17, 2016 12:20 AM in response to GirishTheToon

That means that you don't have a verified rescue email address on the account, you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset : If you forgot the answers to your Apple ID security questions


If you can't reset your security questions

If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : About your Apple ID email addresses - Apple Support

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I forgot my security answers.

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