Q: I can't seem to reset my MacBook Air because error message shows up

Force quit : press Command-Shift-Option-Esc and hold for 3 seconds .

That kind of panic can be caused by a hardware fault such as a failing startup drive or a damaged SATA cable.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keep your confidential data secure during hardware repair.

Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.