Qriquett
Level 1 (4 points)
Notebooks

Q: Curry's PC World always ask for my iCloud password...?

Hi everyone!

 

So recently, I sent my MacBook away with Curry's PC world. I bought from them, and my MacBook has been back to them before, but I've got to ask... Why do they need my iCloud password?

 

I sort of understand That theyd need it if there was a technical issue, because they could get locked out or whatever.

 

But the first time it went back, it went back for a missing key repair, not something they'd even need to login to to find out if it works okay.

And now it's going back with a stiff hinge on the lid.

 

as soon as I gave them my password (reluctantly), it said in my emails they'd logged into it on a web browser on my iCloud.

 

Is this something to worry about, or is it me being suspicious?

 

Thanks!

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5)

Posted on Jul 17, 2016 6:28 AM

by Linc Davis,Apple recommended
Linc Davis Linc Davis
Level 10 (207,936 points)
Applications
A:

You should change the password right now. Don't wait to get the machine back. I should have mentioned that you need to check for unauthorized charges in any of the content stores, if you use the same Apple ID in them. Those charges would need to be reported to the bank, as well as to the police.

 

No one, including Apple representatives, has a legitimate reason to ask for that password. See below.

 

Keeping your confidential data secure during hardware repair - Apple Support

Posted on Jul 17, 2016 9:09 AM

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Qriquett

Q: Curry's PC World always ask for my iCloud password...?

  • All replies
  • Helpful answers

  • by Esquared,

    Esquared Esquared Jul 17, 2016 6:42 AM in response to Qriquett
    Level 6 (8,410 points)
    Mac OS X
    Jul 17, 2016 6:42 AM in response to Qriquett

    Well, I would be suspicious too! I really don't know why there would be any need to get in to your iCloud account.

  • by Qriquett,

    Qriquett Qriquett Jul 17, 2016 6:48 AM in response to Esquared
    Level 1 (4 points)
    Notebooks
    Jul 17, 2016 6:48 AM in response to Esquared

    They usually ask for my password to get into my Mac too, but they didn't this time. Call me suspicious, but there are pictures of me and my little sister on that MacBook that I didn't want the random staff at currys to see. It's just personal. I changed my password. If it needs sending back to apple and they give me a new one (which seems unlikely, since the hinge is just a bit creaky), they can call me, right? Was that the sensible thing to do?

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 17, 2016 8:50 AM in response to Qriquett
    Level 10 (207,936 points)
    Applications
    Jul 17, 2016 8:50 AM in response to Qriquett

    1. Change the password immediately.

    2. If there has been any tampering with your data, report it to the police.

    3. When you get the machine back, erase the hard drive and restore from the most recent backup.

    4. Never again let the machine leave your possession without erasing the drive first.

    5. Never again deal with that shop.

  • by Qriquett,

    Qriquett Qriquett Jul 17, 2016 9:00 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jul 17, 2016 9:00 AM in response to Linc Davis

    Thanks for the replies, as soon as my Mac is back, I'll do the above immediately.

    Does anyone think I should contact Apple about this, and ask them if they would need my passwords considering the circumstances? If anyone is asking for my password, it should be Apple, right?

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jul 17, 2016 9:09 AM in response to Qriquett
    Level 10 (207,936 points)
    Applications
    Jul 17, 2016 9:09 AM in response to Qriquett

    You should change the password right now. Don't wait to get the machine back. I should have mentioned that you need to check for unauthorized charges in any of the content stores, if you use the same Apple ID in them. Those charges would need to be reported to the bank, as well as to the police.

     

    No one, including Apple representatives, has a legitimate reason to ask for that password. See below.

     

    Keeping your confidential data secure during hardware repair - Apple Support