utrph77004

Q: Ultraviolet high definition HDCP protected content not allowed    Contact support!

This has been going on for years with no resolution.  It has gone as far back as 2011 from what I've read online.

 

Ultraviolet movies (many of who are included in DVD and Blu-ray purchases) cannot be downloaded or streamed to Mac or iOS devices in HD.

 

This affects iOS apps such as VUDU, Flixster Movies, and FandangoNOW, as well as streaming in the browser on a Mac connected to any external display.  I currently have my Mac Mini connected via HDMI to a 2014 Sony 3D TV.  Both devices are HDCP complaint, however I cannot download or stream any movies in UV account in HD on my iPad, iPhone, or Mac because of their software handshake incompatibility.

 

According to multiple online sources, Apple's own movies get around this problem because in iTunes files only, they are using an unpublished API to to verify HDCP is in place.

 

As I see it, Apple has 2 options:

 

1) Publish and allow 3rd party developers to use the same API for use in Ultraviolet files/apps

 

2) create a workaround by linking your Ultraviolet account with your iTunes account, and then allow the ability to download/stream all UV movies via iTunes for free

 

If this is important to you, please follow this post, and also please report the same issue directly to Apple Support, just like I did a bit earlier.

 

In the mean time, if anyone knows of any loopholes/workarounds, please post in a reply.  Have a great day!

Posted on Jul 17, 2016 11:03 AM

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Q: Ultraviolet high definition HDCP protected content not allowed    Contact support!

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 17, 2016 1:51 PM in response to utrph77004
    Level 4 (2,895 points)
    Apple TV
    Jul 17, 2016 1:51 PM in response to utrph77004

    Have you disconnected and reconnected both ends of the HDMI connection?

    Can you try a different HDMI cable? Be sure it's marked "high speed" so it meets the latest spec.

    Have you shut down both TV and computer, then restarted them?

    Is your Mac OS up to date?

  • by utrph77004,

    utrph77004 utrph77004 Jul 17, 2016 2:37 PM in response to Diana.McCall
    Level 1 (16 points)
    iPad
    Jul 17, 2016 2:37 PM in response to Diana.McCall

    I'm running the latest version of El Capitan. Thanks for the reply, but unfortunately it won't make any difference. The reason that I know this is because I use the same exact HDMI cable that I have plugged into my Mac Mini with my PlayStation 3 and also with my Roku box, and both stream in high definition from VUDU just fine.  It's a completely OS X /  iOS/ ultraviolet handshake HDCP issue. (See the website link below). I've also tried Firefox and Chrome browsers with the same results. I confirmed this with Apple Support as well.

     

    http://www.vudu.com/faq.html

     

    Can I watch HD/HDX on Apple laptops and desktops?

    Yes, we support most Apple laptops and desktops to watch HD/HDX via a browser. However, most Apple laptops and desktops (Mac Mini and Mac Pro) do not support HDCP outputs to external monitors. If you're using a Macbook Pro or Macbook Air, you can watch HD and HDX using the laptop display. Otherwise, you will be limited to SD playback. If you feel that you are seeing an HDCP message in error, please contact Apple support. http://www.apple.com/support/mac/. If you are using a Retina display Macbook Pro, please use Google Chrome as we have seen issues with Safari.


    I do have alternate non-Apple means to view these in high definition at home however my biggest issue with this problem is when I travel. I would like to be able to download high definition copies of my movies to my iPad, so I can watch them on the plane, or I can bring my AppleTV along and share them via airplay in my hotel room but due to this restriction I am forced to only be able to view in SD. 


    If you look at all the UV apps I previously mentioned, you will see in the reviews, all complaints about lack of HD and lack of AirPlay support. This ties back to the lack of being HDCP compliant.


    This issue falls squarely on Apple.