Q: I cannot open Frozen Free Fall.

"I have tried restarting the pc"...

The app runs on iOS devices >  https://itunes.apple.com/us/app/frozen-free-fall/id692412579?mt=8

Restart your iPad then try re downloading the game.

Download your past purchases - Apple Support

What did Disney support tell you about using their product?

What's that got to do with the fact that this is an iPad, NOT a Windows laptop tech support forum and that this game is NOT an Apple product!

Good point . But you should maybe try in a game forum.

Why are you asking this in and Apple iPad forum, about a Disney game running on a Windows laptop?   Since you realize that your problem has nothing to do with the topic of this forum, and is violating the Terms of Use, you should expect no help.

You didn't break any rules but if you owned a Land Rover would you take it to a Ford dealership to have it diagnosed and repaired? My Windows days are rusty so I would have a hard time helping you with your issue and most of the volunteers here have their expertise in iOS and iPads. It was just confusing. Could I ask how you ended up posting here rather than on the Microsoft or Disney sites?

If you do decide to buy an Apple product you usually will find most of the volunteers here much nicer and friendlier.

It's clearly off topic for this forum

So what? It still doesn't break any rules and you can report it if you think it needs to be removed.

I was just curious at how you did that. Your issues you were having may not have been on your computer but instead on the Disney servers that support that game. You might want to find their site and ask if there is a location where you can check their system services.