HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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Helpful answers
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Jul 18, 2016 12:28 PM in response to mgdabkoby tim_135,Hi mgdabko!
I see that you're getting an error message when trying to connect your iPhone to iTunes. I know it's important to have your iPhone working correctly, and I'm happy to provide some help. Error 39 often indicates there is an issue with the internet connection you're using, so you should try a different internet connection if possible. You can also try all of the suggestions in the following article:
If you see an error when you update or restore your iPhone, iPad, or iPod
Thanks for using Apple Support Communities.
Cheers! -
Aug 28, 2016 1:16 PM in response to tim_135by apatricef,My connection is good and working, but the problem still occurs
