F@56 wrote:
I have been buying apple kit for years both for me and my family primarily because it has simply just worked - so I am extremely disappointed with this problem and the apparent lack of response/fix from apple
Apple's lack of proper response to this issue is shameful and they've lost me as a computing customer after many years of loyalty - my first Mac was the original Mac Mini G4 1.25Ghz back in 2005.
Windows is a lot better than it was and it's nice to have options on the HW side again. It's made me reconsider future non computer purchases too as I've lost faith in the brand when it comes to support and general value for money. You can charge a premium for your product when it's robust and support is good. If the product / support become as mediocre as the competition you've lost your USP and customers will realize this over time.
Case in point, do Apple ever actually respond here in the community? I had an Outlook issue recently and got a response from an ACTUAL support rep. OK, it wasn't flawless and it took a bit of back and forth to get it resolved but it was infinitely better than what happens here.
This community thrives because helpful people come here and share knowledge. Apple built it and encourages its customers to in effect 'self support'. What mugs are we to help them do that when they should be supplying resources to give real assistance to users who all paid the high price of entry into the ecosystem.
MS are making some compelling hardware now and the OS is flexible and robust. Other smartphone makers are making some gorgeous hardware too (e.g. S8), they just need to polish the OS, discourage people from putting cr*p in their app store and work out how to roll out updates quickly and efficiently to the hardware.
What's really sad is that the rot happening at Apple could be solved very quickly, there's not a lot wrong and they have an insanely privileged position of having a loyal and affluent customer base (compared to the box-shifting competition) but they're squandering it with penny pinching and arrogance.
What is even sadder is that they're not daft and know about everything above; they just don't care. I've realized this, must be others too.