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Helpful answers
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Jul 19, 2016 9:07 AM in response to stevenfrommelbournby Johann.B,Hi stevenfrommelbourn,
If you have forgotten your firmware password for your MacBook Air, take a look at the resource below:
Use a firmware password on your Mac
If you forget your firmware password
If you can't remember the password you set using the Firmware Password Utility or Find My Mac, schedule a service appointment with an Apple Retail Store or Apple Authorized Service Provider. Bring your proof of purchase (original receipt or invoice) with you. If you plan to visit an Apple Retail Store, make a reservation (available only in some countries).
Take care,
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Jul 19, 2016 3:23 PM in response to Johann.Bby stevenfrommelbourn,There is one problem. No receipt. But I still have the box for my laptop. Would that be enough proof? Because the laptop is included with my school fees.and there was no receipt from the actual store.
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Jul 19, 2016 3:28 PM in response to stevenfrommelbournby chris_g1,Hi stevenfrommelbourn,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Best,
