Penthesheila
Level 1 (13 points)
Mac OS X

Q: Fix Safari!

I would like to add my voice to the complaints about Safari! I am not sure whether the issues arise from updates to Safari or to El Capitan. In the last couple of month's I got so frustrated with Safari that I installed Firefox on my MacBook Pro. It runs better than Safari but still crashes. I have also installed the latest version of Adobe Flash and that also has not solved the problems.

 

Safari simply cannot handle pages that have pop-up windows and embedded video etc. It works for a while but them seems to get clogged through not being able to purge its cache. This means that when I go to read my digital New York Times, I get through a couple of articles and then the website freezes. I have to restart Safari and often my computer to continue reading. This happens on any website that is heavy with images, video or pop-ups and therefore makes web browsing a chore. I can use Safari to check my Outlook webmail but anything more complex than that lead to frozen web pages.

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.5), 16MB Memory

Posted on Jul 18, 2016 2:18 AM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (119,549 points)
Apple Watch
A:

Safari is working fine on El Capitan v10.11.5 and Safari 9.1.1 for me.

 

The problems you are experiencing may be due to Safari extensions or third party plug-ins.

 

Troubleshooting help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

Posted on Jul 18, 2016 2:54 AM

Close
Penthesheila

Q: Fix Safari!

  • All replies
  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jul 18, 2016 2:54 AM in response to Penthesheila
    Level 10 (119,549 points)
    Apple Watch
    Jul 18, 2016 2:54 AM in response to Penthesheila

    Safari is working fine on El Capitan v10.11.5 and Safari 9.1.1 for me.

     

    The problems you are experiencing may be due to Safari extensions or third party plug-ins.

     

    Troubleshooting help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

  • by appreciate,

    appreciate Jul 18, 2016 2:59 AM in response to Penthesheila
    Level 4 (1,276 points)
    Mac OS X
    Jul 18, 2016 2:59 AM in response to Penthesheila

    Have you installed any anti virus , third party software/ app ? could be a malware in the system .

  • by Eric Root,

    Eric Root Eric Root Jul 18, 2016 5:28 AM in response to Penthesheila
    Level 9 (69,582 points)
    iTunes
    Jul 18, 2016 5:28 AM in response to Penthesheila

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information


    Send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for improvement. If enough people send feedback, it may get the problem/suggested change solved sooner.

     

    Feedback

  • by DavidArnow,

    DavidArnow DavidArnow Aug 14, 2016 9:32 AM in response to Penthesheila
    Level 1 (9 points)
    Safari
    Aug 14, 2016 9:32 AM in response to Penthesheila

    It doesn't seem to be related to 3rd party plugins. I have essentially nothing other than Java. My wife has moved to Chrome. I've resisted that but am going to follow suit soon probably. Apple doesn't really care about its MacOS apps anymore. It sees its future in junk like the iWatch and in trivial updates of the iPhone. Sad.

  • by infosee,

    infosee infosee Aug 15, 2016 12:30 AM in response to Penthesheila
    Level 1 (119 points)
    Mac OS X
    Aug 15, 2016 12:30 AM in response to Penthesheila

    Sometimes there are some strange issues when upgrade OSX.

    You can update your Safari to the latest version : https://support.apple.com/en-us/HT204416

    Most of time the issue can be fixed.

  • by DavidArnow,

    DavidArnow DavidArnow Aug 15, 2016 5:53 AM in response to infosee
    Level 1 (9 points)
    Safari
    Aug 15, 2016 5:53 AM in response to infosee

    I think a reasonable assumption is that people who find there way to this discussion and post have indeed upgraded to the latest version. For the record, at the time of this posting, my Safari is Version 9.1.2 (11601.7.7) and that IS the latest version.

     

    I have also gotten rid of all Safari extensions.

     

    And I get Penthesheila's problem exactly. Over and over.

  • by Eric Root,

    Eric Root Eric Root Aug 15, 2016 6:10 AM in response to DavidArnow
    Level 9 (69,582 points)
    iTunes
    Aug 15, 2016 6:10 AM in response to DavidArnow

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

                  

    Safe Mode

     

    Safe Mode - Mavericks


    Safe Mode - About

     

    Safe Mode - Yosemite

     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.


    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information